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Business Analyst

3 weeks ago

Toronto, Canada Fulfillment IQ Full time

**General Information**:
**Job Title**:Product Business Analyst**

**Location: Toronto, ON**

**Job Type: Full-Time (Onsite/Hybrid)**

**Reports to: Director of Product Strategy**

**About Fulfillment IQ (FIQ)**

At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it’s designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.

Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you’re a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you’ll find meaningful work and career growth.

We’re proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You’ll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.

**Role Overview**:

- As a Product Business Analyst, you will bridge the gap between customers, stakeholders, and product teams to drive impactful product decisions.
- You will analyze market trends, translate requirements into actionable product improvements, and ensure solutions deliver measurable business value.
- Conduct competitive and market research, including AI/ML innovations, to guide enhancements to the CXCommerce platform.
- Translate customer and stakeholder requirements into clear, actionable product enhancements.
- Collaborate with Product Development, Professional Services, UX, and Customer Success teams to deliver high-value outcomes.
- Identify opportunities for new features or initiatives, from small enhancements to large-scale implementations.
- Define project requirements, assumptions, and acceptance criteria aligned with the product roadmap.
- Create detailed user stories in JIRA and work closely with developers and QA to ensure delivery meets expectations.
- Support customer adoption of the PhaseZero platform through guidance and expertise.
- Contribute actively to Agile sprints, ensuring timely and high-quality product delivery.

**Qualifications**:

- Bachelor’s degree required; Master’s or MBA preferred with 2-4 years of relevant experience.
- Strong written, verbal, and presentation skills; able to communicate effectively with technical and non-technical audiences.
- Proven leadership, stakeholder management, and cross-team collaboration skills.
- Self-starter with the ability to manage multiple priorities independently.
- Willingness to travel internationally if required.
- Experience writing and managing user stories, functional requirements, and product documentation.
- Solid experience working in Agile/Scrum environments.

**Desired / Nice-to-Have**:

- Working knowledge of **eCommerce, supply chain management, and order management systems**.
- Experience collaborating with **US-based customers**.
- Background in a **product development environment**.

**Month-to-Month Activities (Summary)**:

- **Months 1-2**: Onboarding, platform deep-dive, market/industry research, shadowing teams.
- **Months 3-4**: Customer engagement, requirement gathering, user stories, Agile participation.
- **Months 5-6**: Drive product enhancements, cross-team collaboration, pilot feature delivery.
- **Months 7-9**: Lead larger customer initiatives, identify upsell opportunities, refine backlog, quarterly insights.
- **Months 10-12**: Strategic product recommendations, mentor juniors, roadmap contribution, measurable outcomes.

**Key Performance Indicators (KPIs)**:

- **Customer Success**: Requirements captured, customer satisfaction, successful engagements.
- **Product Delivery**: Sprint velocity, timely delivery, fewer requirement-related defects.
- **Market Insights**: Competitive research quality, roadmap recommendations adopted.
- **Collaboration**: Positive internal stakeholder feedback, effective cross-team alignment.
- **Business Impact**: Increased platform adoption, revenue influence through upsell/cross-sell.

**Why You’ll Love Working Here**

At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.

Here’s what makes working with us a rewarding experience:
**Work That Matters**
- Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones.

**Career Growth That Matters**
- We’re serious about growth.
- Whether it’s training, mentorship, or new c