Night Audit Supervisor

6 days ago

Toronto, Canada Bisha Hotel Toronto Full time

Rising to 44 stories and designed by award-winning architects, Bisha Hotel & Residences is Toronto's newest cultural hub and hotspot. At the center of it all yet unabashedly original, this property is situated in the true heart of Toronto’s Entertainment District. Creative souls, welcome home.

Oversees daily agent activities at the Front Desk and ensures all Team Members are adhering to the company standards. Interacts with the guest and handles all guest requests. Provides a four diamonds and more experience by focusing on exceeding guest expectations. Supports the Overnight Front Desk Agent by providing constant feedback and training. Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers. Responsible for controlling the inventory levels and works closely with the purchasing department.

Job Specific
- Ensures that Overnight Front Desk Agents are friendly, professional, and efficient during registration and checkout of hotel guests.
- Assists Overnight Front Desk Agents in satisfying guest requests and resolving guest complaints.
- Prints reports to monitor guest balances and notifies guests with over limit accounts.
- Assists agents and handles guest requests.
- Regular attendance in conformance with standards.
- May be required to work varying schedules to reflect business needs.
- Act as Manager on Duty.
- Promotes Team work across Hotel and division on the overnight.
- Notifies appropriate individual promptly and fully of problems and/or unusal matters of significance.
- Executes emergency procedures in accordance to hotel standards.
- Ensure compliance of safety regulations and procedures on overnight shift.

General
- Attends Hotel trainings as required.
- Maintains cleaniliness of hotel lobby and areas.
- Other duties as assigned.

**Qualifications**:

- Previous Hotel experience an asset
- Previous Opera knowledge an asset

Bisha Hotel Toronto is an equal opportunity employer and values diversity in the workplace. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided to applicants with disabilities at all stages of the selection process upon request. Please contact Human Resources at
437-800-5957 and a member of our Human Resources team will respond to your request.

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: $22.60 per hour

Schedule:

- 8 hour shift
- Night shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally eligible to work in Canada? (Yes/No)

**Experience**:

- Hotel Operations: 1 year (preferred)

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