National Operations Manager

MATRIX is a national company providing camps, logistics and aviation management services to a diverse range of clients in the resource and service sectors. Terrace is the regional hub for our Northwestern BC operations supporting mining exploration camps with expediting, people movement and supply chain management. MATRIX’s safety and efficiency to our clients is of top priority.

**Job Requirements**:
MATRIX is seeking **a National Operations Manager** to help oversee our organization’s growing client base and growing business.

This position will be responsible for helping to build and assist in leading high-performance operations teams in Terrace, Yellowknife, and potentially other locations.

This role will be a part of the senior leadership team and will be the primary contact to 10+ direct reports and co-primary contact to 50+ indirect reports. This position will be reporting directly to Matrix’s Chief Operating Officer.

**This is a full-time position located at either our Terrace, BC facility, our Yellowknife, NWT facility, or in Osoyoos BC at our recently opened administration offices.**

**Requirements**:
**Managerial Responsibilities**
- Manages all staff performance and output at the Terrace location (direct report for the logistics coordinators, shop/yard personnel,)
- Oversees regional billing and tracking of expenses.
- Conducts regular expense audits and ensuring all expenses are managed appropriately.
- Conducts all staff scheduling, vacation, and other time off requests.
- Oversees general facility and shop management of the Terrace facilities.
- Maintains a positive work environment.
- Manages workplace safety. Helps to Lead, build and support - a strong workplace health and safety culture.
- Manages Client and Vendor relationships with an eye on customer satisfaction and driving business growth.

**Operational Responsibilities**
- New project planning/execution.
- Budgeting, tracking costs.
- Operational planning.
- Managing scope of work changes.
- Project tracking.
- Project Risk Management and mitigation.
- Proactively identify project risks that could affect project cost, quality, and work scope.
- Develop mitigation strategies for project risks.
- Quality Assurance Management.
- Tracking product and service deliverables per client contracts.
- Create and execute action plans to address issues in remote camps.

**Oversee and support the shipping/receiving and logistics functions with remote camp supply chain management, specifically**:

- Shipping and receiving functions for camp equipment, machinery, fresh groceries, core samples
- Remote camp preparation and deployment
- Crew changes
- Asset management and tracking
- Warehousing
- Procurement
- Emergency Response Plan Activation

**Required Education, Experience, & Certification**
- Must have a high level of computer literacy.
- Minimum of seven to ten years’ **progressive experience** in operations management/leadership level.
- Can maintain a ‘hands-on’ approach who can roll up their sleeves and dig into the trenches as operations require.
- A solid career progression involving operational areas within a similar style organization.
- Proven ability to plan at both strategic and operational levels
- Demonstrated leadership skills, with a proven track record of team building and collaboration, coaching/mentoring, and cultural transformation
- A communicator who values and exhibits transparency in all communications
- Experience improving operational effectiveness, optimizing workflows, and executing on strategic goals
- Demonstrated ability to structure the functions of the business, establish internal controls, policies, and procedures, and design/manage that structure to achieve a highly effective organization.
- Decisive, with demonstrated business acumen, common sense, good intuition, and sound judgement.
- Must be a very strong team player, flexible, collaborative, approachable, responsive, and respectful.
- Must be open to new ideas, embraces change and is comfortable working in a rapidly changing environment where priorities change on the fly.
- Experience and background working with Indigenous, Inuit and Metis people and organizations is considered a definite asset, particularly those located in the Golden Triangle of BC or Northern regions of Canada.
- Well balanced individual with a strong work ethic, high energy, and can display a sense of urgency.
- Must have previous experience working and understanding remote camp settings.
- Project Management training and experience considered an asset.
- Familiar with the trucking and/or aviation industry would be a strong asset.