Bilingual Pharmacovigilance Coordinator

**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**:
**Location**:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

**Why this role is important?**

**Pharmacovigilance Coordinator**

**Location: Mississauga, ON**

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada - making your career opportunities within our larger organization - endless

The Pharmacovigilance Coordinator is responsible for identifying, reviewing, and submitting adverse events, product complaints, as well as other pharmaceutical safety information received from patients, clinics, internal customers, and health care professionals to various pharmaceutical companies supported within specific required timeframes.

The Pharmacovigilance Coordinator understands scientific terms as well as medical language in order to be able to correctly identify potential adverse events, product complaints, and other safety information. Information is reviewed for completeness and accuracy to ensure that a holistic picture is presented for each individual case.

**What you w **il **l **d **o**:

- Interact w ith v ario u s cu s to me rs a n d sta k e hold e rs to i d e nt i f y a n d a sse s s ca s e s s uch a s a d v e r s e e v e nt s, product complai n t s, a s w e ll as ot h e r s af e ty in f o r m atio n.
- Sub m it a d v e r s e e v e nt s, p roduct complai n t s, a nd a ll ot h e r s a fe ty i n f or m a t ion w it h in strict tim e li n e s v ia em ail e n s uring p ati e nt co n f i d e ntiality w h e re a ppli c a b le
- Prior to se nding, v e r i f y the a c curacy, co m pl e ten es s a nd v al i dity of ca se s that h a v e b ee n c o m pl e ted b y ot h e r d e partm e nts
- Docu me nt n e w ca s e s a nd fol l o w - u p in f or m ation into the s a fe ty data b ase a nd the Cli e nt R e latio n s hip Manage m e nt Soft w a r e ( C RM)
- Co m ply with Good Doc u me n t ation Practic e s b y en s uring t h e con s i s tency a nd a ccur a cy of a ll pati e nt r e cor d s a s w e ll as a ll ot h e r d o cu me nts
- Pro v ide tran s lation of F r e nch docu me nts a nd call s, a s r e quir e d
- Initiate d e v iation i nv es t i gation for late ca s e s a nd ot h e r no n - complia n t a ct i v iti e s r e la t e d to PSP p rograms
- A s s i s t PV Mana g e r w ith p roj e cts a s r e q u es ted

**What you w **il **l **n **eed**:

- Exc e l l e nt w rit t e n a nd oral com m unication skil l s
- U ni v e r s ity d e g r e e B a ch e lor of Sc ie n c e (B S c.) is p r e f e rr e d
- 1 to 3 y e ars of r e l e v a n t e x p e r i e nce in the p har m aceutical or h e alth care i n du s try
- Ba s ic kno w l e dge o f p har m ac o v ig i la n c e r e gulatio n s i s a n ass e t
- Strong co m puter s ki l ls in a W i ndo w s en v iro n me nt u s ing MS O ff i c e ( E xc e l, Wor d ). E xp e r i e nce with phar m aco v ig i la n c e s o f twa r e i s a n ass e t.
- Fl e xible to w ork rotati n g s hi f t s, in a call c e nter e n v iro nm e nt
- Mu s t ha v e the a bil i ty to mult i ta s k, p rioritize and s c h e dule d aily a cti v iti e s whi l e with short l e ad ti m e s a nd cha n ging cu s to m e r d em a n ds
- Fl e xible a nd a da p table to c h a n g e s of r es pon s ib i lity r ef l e ct i v e of the b u s in e s s r e quir e m e n t s with a bil i ty to ha n dle str e s s e f f e cti v e ly
- Mu s t be a ble to work i n d e p e n d e ntly a nd a s a t e am p la y e r
- Bilingual

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy _.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source