Customer Success Manager

**Why BoomerangFX?**

BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the private healthcare industry. We serve specialized industry segments spanning Aesthetic Medicine, Cosmetic Surgery, Optometry, Ophthalmology, Women’s Health and Holistic Wellness.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UK, and Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices

**Your Role in a Nutshell**

In your role, you will work closely with our clients across North America to optimize the value of the BoomerangFX practice management software and digital marketing services. As the central point of contact for our customers, you are responsible for supporting our clients from adoption to ongoing account monitoring and cross-selling additional solutions.

**Please note that this is a 5 days/week In-Office position, based in our office in Mississauga, ON**

**What you will do**
- Provide ongoing account management, customer support and consulting to your portfolio of clients.
- Identify ways to upsell digital marketing solutions using a variety of tools and strategies provided by the company.
- Work closely with the digital marketing team and stakeholders to create customized strategies to help our healthcare practice clients continuously increase their leads and increase new business.
- Be extra diligent in troubleshooting and resolving client concerns and own customer retention by proactively reducing churn, increasing customer adoption, and improving overall satisfaction.
- Educate and inspire customers with best practices, success strategies, and innovative ways to solve business problems while demonstrating empathy and being a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient and effective.

**What you offer**
- Bachelor's degree from a recognized institution.
- Experience in account management in SaaS environment preferred
- 5+ years of experience in a related field (private healthcare sector or medical aesthetics space) is a bonus
- Will oversee top-tier B2B clientele engaged in digital marketing and software solutions, ensuring their satisfaction and success.
- Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
- Able to understand private healthcare operations and workflows
- Enthusiastic, self-motivated, innovative and meets client expectations in a timely manner.

**What we offer**
- Competitive Salary + Annual Performance Bonus
- Paid Time Off
- Free Onsite Parking
- Onsite Gym
- If you are looking to join a dynamic tech startup that values creativity, collaboration, and fun, then BoomerangFX is the place for you Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career._

Pay: $60,000.00-$70,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Can you work 100% on-site in Mississauga, ON? (Financial Drive)
- This job requires someone to start immediately. Can you start immediately?

**Experience**:

- North American: 5 years (preferred)
- Customer Success: 5 years (preferred)
- SaaS or B2B: 5 years (preferred)
- Digital marketing agencies: 5 years (preferred)

Work Location: In person