Customer Support Specialist

2 weeks ago

Markham, Canada Max Advanced Brakes Full time

**Max Advanced Brakes** is a leading supplier of automotive brake parts in North America, headquartered in Markham, Ontario. In particular, we specialize in performance brake rotors and pads and aim to provide the best product & service for our customers in Canada and the United States. We are currently seeking passionate, ambitious & capable individuals to join our growing Customer Service team and be a part of the Max Advanced Brakes family.

**Responsibilities**
- Respond to written inquiries regarding sales order verification, order status, price negotiations, order processing & cancellations, issuing refunds, handling returns, and resolving complaints
- Actively recognize opportunities to promote, up-sell, and cross-sell other Max Advanced Brake products
- Resolves problems immediately within authority and refers to supervisor for additional support as needed
- Support Customer Service Manager to ensure daily tasks and projects are completed in a timely manner
- Be a part of a dynamic and diverse team

**Skills and Requirements**
- Successful completion of a Secondary School diploma
- Demonstrated knowledge of complaint and conflict resolution
- Demonstrated problem solving and decision making skills
- Strong written and verbal communication skills to respond to customer inquiries
- Proven ability to work in a team based environment where teamwork is paramount

**Benefits of Working at Max Advanced Brakes**:

- Competitive salary
- Be a part of a dynamic, diverse team
- Friendly work environment with in-house recreational activities
- Employee purchase discounts

**Additional Information**

Part-time temporary position

Transit accessible location

Max Advanced Brakes is an Equal Opportunity Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation(s), please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.

**Job Types**: Part-time, Contract
Contract length: 2 months
Part-time hours: 20 per week

**Salary**: From $15.50 per hour

**Benefits**:

- Company events
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- Monday to Friday
- Morning shift

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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