Collections Manager

2 weeks ago

Richmond Hill, Canada FDR Ltd Group of Companies Full time

**Job Overview**

**Responsibilities**:

- To develop and execute collection and recovery strategies and programs for the Branch as set forth by senior management
- To meet and exceed all client recoveries
- Create, implement, and monitor action plans
- Develop and maintain professional agency/client business relationships
- Adhere to administrative policies and procedures as set out in the company policies manual
- Work with the Executive team to ensure all workplans for specific clients are maintained
- Work collaboratively with the senior management to assist in setting branch objectives
- Ensure staff recruiting, training and supervisory programs and performance evaluation systems are effectively utilized within Company Guidelines
- Set goals for team personnel
- Manage a team of collectors to ensure that they’re all working towards their assigned collection goals
- Create an inspiring team environment, motivating and coaching team members, setting clear team goals and deadlines
- Double calls when necessary and provide feedback
- Ensure the proper training and development of new hires
- Ensure collectors follow protocols, laws, and regulations to collect payments efficiently
- Monitor the ongoing performance of the team and collection aging, assigning tasks to the team to ensure timely collection of payments
- Assist the management team with performance appraisals and disciplinary measures
- Provide accurate daily reporting on projections and MTD recoveries for the team
- Track daily attendance and provide accurate reporting to payroll on timecards
- Perform collection duties, i.e. negotiate payments while maintaining compliance and accurately recording all details of communication within the system
- Produce management reports as needed

**Qualifications**:

- Must have 3 plus years of third-party debt collection agency experience
- Must have management experience
- Must have a comprehensive understanding of collection methods and provincial regulations
- Must be proficient in English
- Proficiency with the CUBS or DRS collection software is an asset
- Detail-oriented, organized, efficient and ability to multi-task.
- Excellent communication and leadership skills

**Benefits**:

- Competitive salary, manager's bonus, as well as a commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Group Benefits (health, life, dental insurance plan - for full time employees)
- Career advancement opportunities

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

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