Collections Specialist

5 days ago

Richmond Hill, Canada Open Text Corporation Full time

**Collections Specialist**:

- Req id: 42636- Richmond Hill, ON, CA

**OPENTEXT**
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

**YOUR IMPACT**
As a Collections Specialist at OpenText, you will leverage your extensive experience in global collections to achieve collections targets and deliver exceptional customer experiences. Reporting to the Manager, Collections, you will play a key role in supporting the Cash Collections strategy and ensuring flawless execution in every integration. With a best-practice mindset, you will continuously strive for excellence in the collections function.

**WHAT THE ROLE OFFERS**
- Ensure timely collection of accounts within your portfolio, maintaining accurate customer information.
- Effectively resolve collections disputes within your portfolio, minimizing aged receivables.
- Stay updated with changes in collection practices and processes to ensure compliance and efficiency.
- Accurately assess the collectability of disputed items before they reach 90 days past due, flagging “at risk” accounts for resolution.
- Support collections activities in other portfolios as needed to meet cash flow targets, partnering with peers for success.
- Assist the Manager, Collections, with projects and initiatives aimed at delivering best-in-class processes and practices for the Cash Collections function.

**WHAT YOU NEED TO SUCCEED**
- Enrolment in an accredited Credit and Collections program or equivalent work experience.
- Minimum 3 years of collections experience, preferably in global B2B environments.
- Strong customer service mindset with a focus on resolving issues correctly the first time.
- Excellent written and verbal communication and negotiation skills, particularly with Sales and External Customers.
- Strong organizational and time management skills, with demonstrated success managing multiple priorities.
- Proficiency in SAP and Microsoft Office Excel.
- Self-starter with a continuous improvement mindset to support process automation.
- Strong collaborator who understands the importance of teamwork in delivering results and finding solutions.
- Demonstrated ability to learn from peers and others, supporting a culture of resilience in a continuously changing environment.

**ONE LAST THING**:
At OpenText, you are part of a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in a role that offers exciting challenges and opportunities to make a significant impact on our organization’s success.

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