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Quality Assurance Manager

2 weeks ago

Calgary, Canada Fresh Prep Foods Inc Full time

**Who We Are**:
Meet Fresh Prep — Canada’s most convenient and sustainable meal kit delivery service.

As a certified B Corporation, we make convenient eating healthy and sustainable for the communities we operate in. We source quality local ingredients whenever possible, and deliver in reusable, recyclable and compostable packaging. We offer 10 chef-created meal kit recipes each week, with options for many lifestyles and preferences including vegetarian and vegan.

In the past few years, we have collected many awards and recognition for our continued pursuit in being a leader in both customer and employee satisfaction. Some awards include The Georgia Straight’s Golden Plates, 23rd and 24th Annual Best of Vancouver award for Best Meal Kit Service, BC’s Top Employers 2024, Top SME 2023, and Climate Smart. Fresh Prep also placed on The Globe and Mail’s prestigious 2023 Canada's Top Growing Companies list.

**Who You Are**:
**Self Starter.**You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables.**Collaborative Team Player.** You are motivated by collaborative team task achievement and driving a results-oriented culture.**Adaptable.** You thrive in a changing environment and are able to pivot direction easily.**Open.**You are open to constructive feedback, but aren’t afraid to let your opinions be known. You approach the problem at hand from a strategic and empathetic point of view.

**What You'll Be Doing**:
- Liaising with CFIA representatives and being the point of contact for company interactions with on-site inspectors.- Meeting with production supervisors and managers to ensure compliance with standards, determining methods to resolve any issues that arise.- Reviewing customer feedback posted and responding to any enquiries that arise from other departments.- Preparing monthly reports on food quality status for the facility to relay to the Quality Director.- Managing a team of Quality Assurance Technicians who support daily quality processes for the facility.- Communicating quality standards, parameters and updates to QA processes to appropriate team leads.- Overseeing the daily workflow and scheduling of the department and assigning tasks accordingly to ensure all requirements for the facility are fulfilled.- Ensuring all technical documents in use are kept up-to date. Maintaining the integrity and security of all master documents such as policies and SOPs in accordance with GMP.- Assisting in the coordination of testing results and related release and hold programs involving finished products, raw materials and packaging components.- Analyzing internal and external audit outcomes and carrying out appropriate corrective procedures and continuous improvement.- Working as a liaison with other departments on implementation projects and new procedures.- Reviewing daily reports and required regulatory inspections to ensure compliance and monthly continuous improvement initiatives are followed.- Implementing procedures for sampling and quality checks and guidelines for collection and reporting quality data.- Performing internal audits and vendor evaluation audits on a regular basis to determine quality qualifications. Actively participate in external audits such as regulatory inspections.- Performing analysis of reports and production data to identify trends and recommend updates or changes to quality standards and procedures where necessary.

**What We Are Looking For**:
- Post-secondary degree and prior HACCP training or equivalent experience.- Certification such as Quality Engineer, Quality Auditor, or Quality Improvement Associate is preferred.- Relevant long-term experience, knowledge of regulatory requirements- Food manufacturing industry experience or experience with related product groups.- Comfort with technology including databases, Google workspace, QA tools and methodologies.- Ability to lift up to 40 lbs with regular stooping, bending, twisting and walking. Prolonged periods of standing required.- Ability to work weekend and afternoon shifts.
- Ability to work in temperatures ranging from under 4 degrees Celsius to ambient room temperature in our production environment.

**What you Can Expect**:
- An inclusive, fun workplace filled with fantastic colleagues. We’re a certified B-Corporation and our team is passionate about making a positive difference (and also about food)- Working with the fantastic team at our Production Facility in NE Calgary.- Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.
- Food Perks