Safe Seniors Housing Case Manager

_**The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, **_
- **Neighbourhood Link Support Services and St. Stephen’s Community House**_

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- **POSITION TITLE**:_Safe Seniors Housing Case Manager (2 Positions)
**DEPARTMENT**:Urban Health and Homelessness Services

**STATUS**:Regular Full-Time, CUPE7797
**# HRS / WEEK**:35 **CONTRACT DATES**:n/a
**REPORT TO**:Manager, Senior Homelessness Services

**HOURLY RATE**:$30.34

**GENERAL DESCRIPTION**:The Seniors Housing Case Manager supports clients who have been chronically homeless and/or are leaving institutions who have complex needs to find and maintain housing for long-term stability. The Case
Manager is required to match clients with housing units and landlords and to provide support to enable clients to live and thrive in the community of their choice. Hours of work will be 35 hours per week and may include evenings and weekends. The position reports to the Manager, Senior Programs and is part of **CUPE Local 7797**.

**MAJOR DUTIES**:

- In collaboration with the Program Manager, develop a procedural framework for new housing with a layered support program
- Outreach to vulnerable seniors and landlords; maintaining regular contact and providing ongoing support
- Advocate for clients and provide crisis intervention and conflict resolution
- One-on-one case work and advocacy using a variety of communication tools with the client, manager, landlords and other external stakeholders
- Provide ongoing assessment, develop care plans, provide case coordination and monitor client's needs on a pre
- determined basis
- Refer to resources and provide counselling that improves wellbeing, quality of life and community connections using a trauma informed, housing first, harm reduction and eviction prevention framework.
- Provide support to high need complex clients with physical, mental health, cognitive challenges, and/or addictions and the delivery of wrap around services to support the
- Work collaboratively with landlords and property managers regarding eviction prevention strategies where required
- Coordinate household cleaning and follow health and safety protocols for bed bugs, pest control, hoarding preparation and exposure to filth and contagious disease
- Be available for On Call duties as require
- Maintain client confidentiality, follow emergency procedures and protocols and adhere to Agency policies and procedures
- Perform other duties, appropriate to the position, as required.

**REQUIREMENTS & QUALIFICATIONS**:

- A degree from an OCSW SSW recognized university, or equivalent combination of education and experience in social or community service
- 3 or more years of professional experience in case management and establishing care plans for seniors
- Experience in basic life skills counselling, supportive counselling, crisis intervention, harm reduction strategies, advocacy, community development and group work, including mediation and conflict resolution
- Experience in assessments, care plans, determining eligibility, monitoring and coordinating of in-home services for homeless and low-income adults from diverse ethno-racial communities

Works (OW) and other related programs
- Demonstrated knowledge of supports for senior clients who have experienced trauma, homelessness, or have been institutionalized and have complex life histories
- Understanding of relevant legislations that impact tenants and seniors including PHIPA, the Residential Tenancy Act and the Human Rights Code.

**Salary**: $30.34 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- On call
- Weekend availability

Application question(s):

- Do you have a college education in Social Work or Social Services Work?

**Experience**:

- case management and making care plans for seniors: 3 years (preferred)
- basic life skills counselling or crisis intervention: 1 year (preferred)

Work Location: One location