Front of House Manager

17 hours ago

Scarborough, Canada Floga Estiatorio and Event Space Full time

The restaurant FRONT OF HOUSE MANAGER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. the FRONT OF HOUSE MANAGER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant.

**DUTIES AND RESPONSIBILITIES**
- Lead, develop, train, and motivate team with fellow managers into high-performing teams
- Build sales and guest counts through leadership of team and being involved in the community
- Maximize sales and profits by upholding sales, service techniques and the Floga standards to ensure a great guest experience
- Increase sales and maximize profit by ensuring all P&L items are controlled and company objectives are achieved
- Responsible for participating in sales building initiatives. Plan and implement methods for increasing sales through local marketing efforts. Ensure complete and timely execution of corporate & local marketing programs
- Manage team member performance with clear feedback, recognition, reviews, coaching/teaching, and discipline
- Participate in weekly management meetings and ensure employee pre-shift meetings are ongoing and productive
- Model ways to delight guests and team members to deliver an excellent guest experience
- Controlling costs
- Ensuring product quality
- Exceeding established performance objectives
- Providing exceptional customer service
- Assist in controlling day-to-day operations (scheduling labor, ordering food and supplies, and developing the restaurant team, etc)
- Ensures Floga Operating standards, local health and safety codes, and company safety and security policy are met
- Assist in controlling profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Assist in recruiting, interviewing, and hiring team members, conducting performance appraisals, taking disciplinary action, motivating and training
- Participate in hiring and/or firing decisions
- Assist in maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
- Ensures food quality and 100% guest satisfaction
- Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
- Champions recognition and motivation efforts

**SKILLS & QUALIFICATIONS**
- 2 years’ experience in the field as a Manager or Supervisor, in a similar environment
- POS Systems experience
- Dedication to providing exceptional customer service
- Good communication skills, and strong interpersonal and conflict resolution skills
- Exceptional team building capability
- Basic business math and accounting skills, and strong analytical/decision-making skills
- Proven track record of passionate customer service - ability to develop team and assistant managers within their store to deliver legendary guest service experiences every day
- Availability to work nights, weekends and holidays as needed
- Basic computer skills, including familiarity with Word, Excel, Outlook,
- Possess a valid drivers license and proof of insurance
- Possess Smart Serve Certificate and Food Handler’s Program Certificate

Schedule:

- Every Weekend
- Monday to Friday

**Experience**:

- Manager/Supervisor: 2 years (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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