Sales Coordinator/inside Sales

**DSV - Global transport and logistics**

Location: CAN - Saint-Laurent, Dr. Frederick-Philips
Job Posting Title: Sales Coordinator/Inside Sales - 52098
Time Type: Full Time

Purpose of the position
The Inside Sales is responsible for achieving branch sales growth targets and strategic priorities while driving collaboration within branch; maintaining existing accounts aligned with DSV Sales Process; new targets and prospects by selling DSV Air and Sea products and solutions; ensuring alignment across functional areas (Product, Sales, Operations) throughout all phases of the sales cycle.

Key Tasks

Market Intelligence
- Initiate relationships with prospective clients via targeted telemarketing campaigns
- Provides initial introduction to DSV’s products & services
- Have a strong general market knowledge
- Generate and qualify leads via various sources ie. Unassigned Accounts, CRM Prospect Pool, Internal and External requests
- Gather initial information for appropriate lead qualification; communicate findings to Sales Management for account assignment
- Enter into CRM all sales leads as well as Market Intelligence sales cycles and follow up appropriately
- Actively participate, follow up and support in defined marketing campaigns as required (i.e. direct mail, trade-lane initiatives etc)
- Assist sales organization in profiling of potential target clientele and prospects utilizing sales tools available
- Ensure business is retained by maintaining and developing relationships and working with operations to improve service levels
- Verify information in CRM for possible existing clients and historic overview

Account Management
- Provide follow up calls to submitted quotations within defined timelines
- Maintain up-to-date tracking through quotation log book
- Assist Sales team in Account Plan development, Mini or Full (TBD based on the size of the account)
- Develop, grow, and manage an account in accordance with key performance indicators
- Assist in managing the CRM tool.
- New business development

Implementation
- Support creation of SOP documentation & updates
- Support new Customer Implementation process including:

- Setup accounts with DSV credit department for new business onboarding
- Actively support internal communications for new client alert to appropriate Operations teams
- Communicate and escalate client issues or concerns to Manager

All staff:

- Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and following all requirements as set out in the Quality Health Safety Environment policy.
- It is the responsibility of all staff to ensure that their day-to-day activities embrace sustainability/Health and safety, therefore, reducing the impact upon the environment, supporting the communities we work in, and reducing incidents in the workplace.

Due to the dynamic nature of our industry, your accountabilities and role may change.

Function / Market & Industry Knowledge / Business Acumen / Process working
- Basic knowledge of operational procedures (all modes)
- Knowledge in freight forwarding and logistics (all modes)
- Knowledge of tariffs and pricing
- Understanding of DSV Air & Sea products & services
- Knowledge about markets and competitors
- Sales and negotiation skills

Skills & Competencies
COMMUNICATION & PRESENTATION
- Ability to influence and convince others in a way that results in acceptance and agreement
- Ability to shape conversations to ensure focus and understanding
- Effective listening
- Willingness to engage in constructive confrontation
- Ability to clearly and concisely present both written and/or oral information

ACCOUNTIBLITY
- Credibility
- Assertiveness
- Capable to make informed judgments and to generate practical, timely solutions
- Ability to find pragmatic solutions by using decision making techniques
- Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions
- Supports organizational commitment to ISO 9001, ISO 45001 certification - Montreal location

CUSTOMER ORIENTATION
- Readiness to continuously focus on identifying and meeting customer current and future needs
- Readiness to provide alternatives and optimized solutions to the Customer
- Ability to establish a successful long-term business partnership with internal and external customers

COLLOBORATION AND INFLUENCE
- Ability to work with different cultures and to manage cross functional interfaces
- High priority for teamwork
- Team player
- Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust

RESULT ORIENTATION
- Ability to set robust plans well in advance and to initiate action to move projects forward
- Planning & Organizing (Ability to prioritize, plan, assign & control)
- Time management (monitoring performance against deadlines and milestones)

PERSONAL EXCELLENCE
- Integrity
- Act as a Role Mod