French Bilingual Customer Service and Collection

2 weeks ago


Greater Toronto Area, Canada Singlepoint Group International Full time

Our Bilingual Customer Service and Collections Officers are responsible, goal-orientated individuals who handle both in-bound and out-bound calls with high customer focus and sensitivity.

We have a **full-time opportunity** and the schedule we are currently hiring for is on a rotating shift schedule:
**Monday to Friday - 8:30am to 8:00pm**

**Responsibilities**
- Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts current
- Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
- Resolve customer account discrepancies
- Respect and uphold privacy and protection of customer information
- Meet and exceed individual targets and performance expectations

**What Are We Looking For?**
- Must be bilingual (French/English)
- Have strong communication and computer navigation skills
- Have the ability to multi-task efficiently
- Is committed and willing to learn and grow within the business
- One year of experience working in a high-volume call center environment is an asset
- Must be available to work flexible shifts
- Customer service experience

**Compensation**
- Competitive hourly compensation
- Health and dental benefits

**Perks**
- Fun and engaging work culture
- Perkopolis discount program
- Career and leadership development

**Join a winning team today**

We are an equal opportunity employer.

Accommodations are available upon request at any point in the selection process. #1



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