HR Generalist

**Role Summary**:
Reporting to the SVP Human Resources, the HR Generalist will travel to stores across Ontario providing HR support to Tokyo Smoke retail operations. This position will provide consultation and guidance to the store educators and management, offering a local point of contact for HR matters and Training and Development initiatives for the store locations. The HR generalist will also report to the Toronto office as needed (1-2 times a month) and work in tandem with the existing HR team. This role will focus heavily on employee relations at the store level, helping to support a population of 600+ employees.

**Core Responsibilities and Duties**
- Support Tokyo Smoke leaders and store owners with all HR functional areas including: employee relations, workforce planning, recruitment, termination, organizational effectiveness, talent management, training and development, performance management and labour relations.
- Acts as a single point of contact for your sector, providing generalist expertise for company business leaders, Tokyo Smoke store managers and staff.
- Align Tokyo Smoke practices and employee relations strategies with Employment Standards in the best interest of the company.
- Partner with other HR Generalist and VP HR to ensure HR strategies and approaches are aligned.
- Proactively and consistently partner with Managers on employee relations and performance management issues, in concert with the other HR team members, to administer proactive communication/ programs etc. that ensure compliance with employment and labour relations legislation.
- Assists the Tokyo Smoke leadership teams with interpreting and advising employees and managers regarding employment policy and procedures.
- Conducts thorough, effective and objective conversations, meetings, interviews, and investigations related to violations of company policy, employment laws and employee complaints.
- Supports Health and Safety for all Tokyo Smoke stores.
- Support with training and development strategies and initiatives for all Tokyo Smoke stores.
- Utilize independent judgement and professional expertise in recommending resolutions.
- Provide HR support to identify, train and develop employees for optimal levels of Customer Experience.
- Works closely with HR Coordinators during the onboarding of new Tokyo Smoke Locations for all HR elements including recruitment, onboarding, training, payroll setup, policy implementation, etc.
- Collaborates with Edmonton HR team to execute HR processes and associated activities, as required.
- Provides onboarding execution for new hires, transfers and promotions including background checks, paperwork, and policy acknowledgement.
- Responsible for maintaining all related HR metrics (recruitment, termination, leave of absence, vacation).
- Support all Diversity initiatives within Tokyo Smoke.
- Responsible for leading and managing Tokyo Smoke employee engagement initiatives.

**Education, Experience and Skills**:

- Post-secondary Diploma or Degree in a related field is preferred.
- Criminal Background Check required.
- Minimum 4-6 years of progressive HR Generalist experience, preferably in a retail.
- Minimum 2 years experience providing Employee Relations guidance and support.
- Proven ability to act as the single point of contact for Human Resources.
- Solid experience in driving positive employee relations, to include strong problem solving.
- Experience with part-time and full-time employees in a retail or comparable environment.
- Works independently yet is a strong HR team player.
- Experience within a dynamic environment: building, implementing and strategizing HR processes and procedures.
- Solid understanding of applicable employment and human rights legislation (e.g. Employment Standards Act, Labour Relations Act, Occupational Health & Safety Act, Accessibility for Ontarians with Disabilities Act, and the Human Rights Code)
- Experience working with collective agreements considered an asset.
- Experience and understanding of confidential information handling and storage.
- Highly self-motivated, with an ability to prioritize and work well under pressure.
- Customer-focused attitude, with high level of professionalism and discretion.
- Excellent oral and written communication skills.
- Strong level of influence and negotiation skills.
- Advanced computer skills including experience with HRIS and Microsoft Office products.
- Ability to adapt to change in job duties.
- Ability to travel to various retail locations across Ontario - Specifically from Toronto to Ottawa would be considered an asset.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Application question(s):

- Do you have regular access to a vehicle to travel to stores in Ontario?

**Experience**:

- Human resources: 3 years (preferred)
- Retail HR: 2 years (preferred)