Hana Support Specialist

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**ABOUT THE TEAM**

The BTP HANA & Persistency Development organization is responsible for building and delivering SAP’s Database and Data Management solutions that bring out the best of every business. Key product offerings of this organization are SAP HANA, SAP HANA Cloud/Data Lake. An in-memory, analytic & OLTP database processing platform providing features for predictive planning, text
- and spatial processing, a vector and knowledge graph engine for AI usage - all on the same architecture. The Development Support team - as one part of the BTP HANA & Persistency Development organization - plays a vital role in driving customer success and improving quality of our HANA product portfolio. We engage directly with customers, lines of business and other internal stakeholders, providing them with advanced technical support and a direct link to Development and Product Management teams. Our team is distributed around the globe to ensure 24/7 customer service.

**THE ROLE**

We are seeking a Support Specialist with good technical knowledge on databases, IT environments, and customer support experience. This is a very technical, hands-on position. You will be responsible for:
Providing expert-level technical support to SAP HANA database customers and other stakeholders, e.g. analyzing stability, performance and scalability issues of the database.

Providing direct product feedback to the core HANA Development teams by reproducing and reporting software defects.

Improving our documentation and knowledge base articles as well as developing internal support tools.

Ensuring smooth operation of our global HANA Cloud infrastructures by closely working with operation teams.

Collaborating on critical issues with our peer teams in North America, Germany, South Korea and China locations.

**Role Requirements (must-haves)**:

- Good knowledge on relational database architectures or in-memory database solutions.
- Strong analytical thinking with versatile and innovative problem-solving skills.
- Very good communication skills, verbally and written working proficiency in English.
- Degree in computer science or related technical discipline (engineering, mathematics, physics).
- Excellent team player, self-motivated, ability to collaborate with local and global teams across different time zones.
- Understanding of C/C++ language or object-oriented programming principles and related development topics like tracing, code debugging & profiling.

**Optional skills (nice-to-haves)**:

- LINUX and networking skills related to technical troubleshooting.
- Experience with ServiceNow, CloudFoundry, Kubernetes, Jira, Bugzilla.
- Knowledge of common Cloud environments (Azure, GC, AWS).
- Knowledge of programming languages (e.g. ABAP, C++, Python, Unix shell etc.).
- Knowledge of Linux and enterprise computing solutions (high availability, file systems, computer networks etc.).

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 419465 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid