HANA Specialist

HANA Specialist -Database Competence Center, HANA & Persistency Join to apply for the HANA Specialist -Database Competence Center, HANA & Persistency role at SAP The HANA & Persistency Development organization is responsible for building and delivering SAP’s Database and Data Management solutions that bring out the best of every business. Key product offerings of this organization are SAP HANA, SAP HANA Cloud and the SAP HANA Cloud Data Lake. Part of the HANA & Persistency Development organization, the Database Competence Center plays a vital role in driving customer success and adoption of our product portfolio. We engage directly with customers, lines of business, partners and other internal stakeholders, providing them with advanced technical support and a link to Development and Product Management teams. THE ROLE Responsibilities Responsible for supporting customers and different SAP organizations with complex HANA projects, acting as a bridge to the development organization. Contributing to critical customer escalations, customer care programs and quality initiatives. Supporting the implementation of proof-of-concept projects at early product stages. Providing product feedback to the HANA Development team. Supporting the most complex and technically challenging HANA implementations. Role Requirements (must-haves) University degree or equivalent, preferably with solid background in Computer Science, but Engineering, Mathematics, or Physics are also acceptable. Advanced knowledge in relational database technologies. Experience with HANA administration and performance optimization. Experience collecting and analyzing complex traces. Experience troubleshooting HANA issues. Great analytical thinking with versatile and innovative problem-solving skills. Advanced communication skills for proper interaction with customers and internal stakeholders. Relationship and trust building skills. Experience with operations of large business applications/systems. Ability to learn autonomously and without guidance. Comfortable managing uncertainty. Optional Skills (nice-to-haves) Knowledge of HANA core development and modelling (Information Models, SQLScript, CDS Views etc.) Knowledge of SAP’s warehouse solutions (e.g. BW on HANA, native HANA EDW / data mart solutions) and/or knowledge of SAP’s suite solutions (e.g. Suite on HANA, S/4HANA) Knowledge of programming languages (e.g. ABAP, C++, Python, Unix shell etc.) Knowledge of Linux and enterprise computing solutions (high availability, file systems, computer networks etc.) Knowledge of cloud computing concepts and services. Work Experience Minimum of 3 years of professional experience, preferably in customer-facing roles. Bring out your best: SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in ERP software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with global reach, we are purpose-driven and collaborative, with a strong focus on personal development. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you need accommodation or special assistance, please email Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the SAP Referral Policy. Qualified applicants will be considered without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable laws. Requisition ID: 442974 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time Richmond, British Columbia, Canada #J-18808-Ljbffr