Manager, Systems Operations

**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 16 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: The unit's mission is to implement secure, cost-effective computing technology solutions for our business partners, and to provide attentive, friendly, high quality technical support to our customers, solving their issues in a timely fashion. **Responsibilities**: The Manager, Systems Operations is a technical leader accountable for the governance, design, development, implementation, reliability, availability, security and day-to-day operation of the Housing & Ancillary Services network, server systems and web hosting environment. Utilizing their technical expertise, the Manager directs, coaches and prioritizes the work of a Systems Administrator and other computing services staff who are engaged in Network Operations projects, duties and tasks. The Manager provides Tier III hardware/software support to the Computing Services team and also functions as a technical advisor to both Client Support Services and Web Services within Housing and Ancillary Services. The Manager also provides technical and professional mentoring and acts as a resource for technical issues arising from either. Each member of the Computing Services team is committed to providing a safe, reliable and secure computing and mobile environment for administrative staff. **Qualifications**: **Education**: - Undergraduate degree or college diploma in Information Systems, Computer Science or related field - _Preferred_: - Honours degree in Information Systems, Computer Science - Project management certification (PMP or equivalent) and/or Certified in Management - Industry Certifications (e.g. CCNA, MCSE, CNA) - Certified in Management (CIM) designation or equivalent **Experience**: - 7 years' of experience in a networking technology environment - 5 years' of project management experience, experience managing virtualized environments and experience managing Storage Area Networks (SAN) - Experience with ITIL best practices for IT Service Management - _Preferred:_ - Technical experience in an educational Institution - Experience with CBORD Food Service systems - ITIL V3 Foundation certification or equivalent Knowledge, Skills & Abilities: - In depth knowledge of Network and Systems Operations and of enterprise level network & systems security - In depth knowledge of enterprise class server software (Windows, Linux, Novell) - Knowledge of hardware, software and network connectivity troubleshooting - Proficient in Directory services, VMWARE, VLANs, routing/switching, CIDR, SANs, WAFs and routing protocols - Demonstrated ability to understand customer needs and expectations and provide excellent customer service - Excellent verbal and written communications skills, including the ability to translate complex technical concepts into understandable terms and to tailor communications to various types of audiences - Project management skills to ensure team roles are clear, milestones are communicated and deadlines are met - Strong analytical and problem-solving skills as well as great attention to detail - Demonstrated ability and willingness to stay abreast of technological developments and adapt efficiently to emerging priorities - Ability to interact and build successful relationships with a diverse team and clientele - Demonstrated ability to work independently and collaboratively in a team environment - Must have a valid driver’s licence **Background Checks**: Please note, successful applicants may be required to produce a current criminal record check(s) from a police service, as well as a credit check satisfactory to the employer, prior to commencing employment. **Western Values Diversity**: Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194. **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.