Technical Operations Manager

About the job Technical Operations Manager Technical Operations Manager About LYNKED LYNKED Inc. is an industry leader in submetering, IoT solutions, and smart building technology, specializing in advanced metering systems, embedded systems, wireless communication, and software development. Our solutions encompass gas, water, BTU, and electrical metering, enabling real‑time energy monitoring, smart metering, and seamless data integration for commercial and residential clients. We are committed to innovation, sustainability, and delivering high‑quality technology solutions that redefine efficiency in energy management and intelligent building operations. The Role We are looking for a Technical Operations Manager who takes direct ownership of system reliability, operational health, and resolving client‑impacting technical issues. This is a current vacancy and a hands‑on role for someone with a strong background in technical operations, cloud and server infrastructure, system monitoring, who is comfortable leading day‑to‑day operational execution. You will be responsible for ensuring our cloud platforms and supporting systems are properly monitored, issues are identified early, and incidents are investigated and resolved efficiently. This role serves as the primary operational escalation point, working closely with Engineering and Operations Support to protect system stability and client experience. Reporting to the CTO, this role plays a critical part in maintaining service reliability, reducing operational risk, and ensuring continuity across our cloud, infrastructure, and support environments. What Youll Do Own day-to-day technical operations and system reliability across our cloud and server platforms Manage AWS‑based infrastructure, including servers, storage, and monitoring tools Manage day-to-day operation, reliability, and continuous improvement of the Terraform CI/CD pipelines, including monitoring and automation of infrastructure deployments Drive system patching, user access control, and operational security across cloud, servers, and desktop systems. Monitor system health, alerts, and dashboards to proactively identify issues Ensure monitoring coverage, alert thresholds, and operational checks are appropriate and effective Investigate incidents and validate root causes before escalation Act as the first point of response for system health issues and operational alerts Ensure backup, recovery, and disaster recovery processes are in place and functioning Act as a point of escalation for client‑impacting technical issues Work closely with Engineering and Operations Support during incidents and investigations Contribute to improving monitoring, processes, and operational practices over time What Were Looking For 3+ years of experience in technical operations, cloud operations, production support, or DevOps‑adjacent roles Hands‑on experience working with AWS and cloud‑based infrastructure Hands‑on experience with ITSM, Support Ticketing, and Remote Support Systems Strong understanding of monitoring, alerting, and observability Strong understanding of resilience, backup/restore, disaster recovery, and incident response Strong understanding of Linux‑based systems and understanding system resources (disk, CPU, memory) Experience supporting or managing small technical teams Able to communicate clearly with both technical teams and clients during issues Comfortable balancing hands‑on technical work with leadership responsibilities Why Join Us? Health & Dental Benefits: Company paid comprehensive health, dental, and vision coverage. Retirement Plan: Participation in our Deferred Profit‑Sharing Plan (DPSP). Professional Development: Tuition reimbursement and opportunities for continuous learning. Meaningful Technical Ownership: You'll own real systems that support live IoT platforms and customer‑facing infrastructure, not just tickets or reports. Hands‑On, High‑Impact Role: This role stays close to systems, monitoring, and incident response, with the ability to directly influence reliability and performance. At LYNKED, we are proud to be an equal opportunity employer. If you require accommodations to participate in the job application or interview process, please contact Human Resources. #J-18808-Ljbffr