Mechanical Service Writer

1 week ago

Edson, Canada Fountain Tire Edson Ltd Full time

**Overview**

**Duties**
- Greet customers promptly and professionally upon arrival at the service department.
- Gather detailed information regarding vehicle issues and service requests.
- Provide accurate estimates for repairs and services, ensuring transparency in pricing.
- Maintain effective communication with customers throughout the service process, updating them on the status of their vehicles.
- Proficient with preventative maintenance schedules.
- Process cash handling transactions accurately, including payments and invoicing.
- Collaborate closely with mechanics to relay customer concerns and ensure timely completion of services.
- Must be proficient in computers and technology.
- Address customer inquiries and resolve any issues that may arise during the service process.

**Qualifications**
- Proven experience in sales or customer service, preferably in an automotive setting.
- Strong cash handling skills with a focus on accuracy and accountability.
- Mechanical knowledge and experience in automotive repair is required.
- Excellent communication skills, both verbal and written, with a strong ability to engage customers effectively.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- A positive attitude and a commitment to providing outstanding customer service in a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: $23.00-$25.00 per hour

Expected hours: 44 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Work Location: In person

Expected start date: 2025-06-02

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