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Abbotsford, British Columbia, Canada DIRECT-WAY TRANSPORT LTD Full timeDispatcher32623 KING ROAD ,ABBOTSFORDDuties:- Answer incoming calls and respond to customer inquiries- Dispatch appropriate personnel or resources based on customer needs- Monitor and track the status of service calls and update customers accordingly- Maintain accurate records of all communications and transactions- Coordinate with field technicians to...
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**Responsibilities will include**:
- Communicating with drivers regularly to ensure on time delivery, sending and receiving all information relevant to the driver performing his/her duties within the Company and customer requirements
- Handling all driver related satellite messages or calls within assigned and overflow queues
- Reporting and documenting of all customer service, planning and driver related issues to the appropriate personnel
- Preparing customs clearance paperwork and ensuring it has been submitted the customs broker
- Following up with customs brokers to ensure clearances are completed in a timely manner
- Arranging and booking in repairs for in transit truck breakdowns
**Qualifications**
- Analytical and critical thinking skills
- Must have reliable transportation
- Strong problem solving skills
- Proven team player with ability to align position goals with corporate strategic goals
- Experience in a dispatch or planning role required
- Customer service experience would be an asset
- Some post-secondary education is an asset
- Must be legally allowed to work full time in Canada
Pay: $24.00-$26.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
Work Location: In person