Sales Manager
5 days ago
**Job Summary**
Support the property's sales objectives including identifying and managing key accounts, attracting new clients, coordinating and completing various sales activities. Primary focus on sports, tour and small groups.
At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:
- **Make a Connection** show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
- **Be Helpful** familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
- **Be Efficient** take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to
**Responsibilities and Duties**
**Financial Returns**:
- **
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity. - Maintain focus on selling guest room accommodation and other services to drive revenue and improve property market share.
**People**:
Ensure strong customer relations through frequent communication, professional, courteous and ethical interpersonal interactions. Develop and conduct persuasive verbal sales presentations to prospective clients. Answering clients' comments, issues and complaints. Provide day to day leadership in achieving high levels of guest satisfaction
- **Guest Experience**:
- Make time to interact with guests, solicit feedback and build relationships. Carry out the special needs and requests of guests, VIP, repeat visitors and club members.
- **Responsible Business** : - Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining both health & safety and environmentally-conscious initiatives. - Perform other duties as assigned. May also serve as manager on duty.
**ACCOUNTABILITY**: Achieve weekly activity goals: property sites, prospecting calls, entertainment and sales calls. Preparation of weekly sales reports. Implementation of property/ individual actions plans and participation in weekly and quarterly meetings. Comply with attendance expectations and be available to work on a regular basis.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
**Qualifications and Skills**
In return, the Holiday Inn Express will give you a competitive salary and benefits package, as well as opportunities to learn new skills and grow your career.
This hotel is independently owned and operated by Anthem Hotel Metrotown, LTD
Pay: $50,000.00-$60,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Weekends as needed
Ability to commute/relocate:
- Burnaby, BC V5H 4M3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 2025-02-03
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