Customer Service Representative
2 weeks ago
**Job Summary**
**Responsibilities**
- Assist customers with product information, order processing, and issue resolution.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Utilize analysis skills to understand customer needs and recommend appropriate solutions.
- Engage in upselling opportunities to enhance customer experience and increase sales.
- Maintain professional phone etiquette while interacting with customers.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Stay informed about product updates and company policies to provide accurate information.
**Requirements**:
- Previous experience in a customer service role is preferred.
- Strong communication skills in English and French are a plus.
- Proficient in data entry with attention to detail.
- Demonstrated analysis skills to assess customer needs effectively.
- Ability to engage in sales conversations and upsell products when appropriate.
- Excellent phone etiquette and interpersonal skills.
- A positive attitude with a commitment to delivering exceptional service. Join our team as a Customer Service Representative where your contributions will make a significant impact on our customers' experiences
Pay: From $30.00 per hour
Expected hours: 40 per week
Work Location: In person
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