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Warehouse Customer Service Representative
2 weeks ago
Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation.
We are looking for a knowledgeable and experienced Warehouse Customer Service Representative.
Under the direction of the Operations Manager, efficiency and customer service will be a priority. The Customer Service Representative is responsible for facilitating the receiving, storing and shipping of supplies, stock and materials as well as effectively managing the timely flow of order processing.
**The main responsibilities are**:
- Creating customer orders in our system,
- Update and track all pickups and deliveries,
- Count the inventory cycle,
- Coordinate and communicate with warehouse teams (order correction, preparation of referrals as well as internal transfers and those to the customer),
- Daily update reference tools for transfers and transactions,
- Coordinate and communicate with the logistics team and the night dispatcher,
- Ensure that charges are communicated to customers and billed accordingly,
- Respond to customer inquiries, providing prompt turnaround time,
- Identify and assess customer needs to achieve total satisfaction,
- Update the reference tools for transfers and transactions daily,
- Entering data for shipping and receiving in TruckMate management (TMS); Provide accurate, valid and complete information,
- Deal with complaints, propose appropriate solutions and alternatives within a reasonable timeframe; follow up to ensure resolution,
- Work closely with dispatch to ensure there are no gaps in the communication of information between departments,
- Execute any other administrative related tasks as assigned by the direct Manager.
**Qualifications**:
- Minimum of 3 years experience of customer service (in the warehousing industry, an asset);
- Experience with 3PL (An asset);
- Bilingual oral and written in French and English;
- Energetic, hard-working, great attitude, sense of urgency, team player;
- Customer service oriented;
- Strong communication, organization skills and attention to detail;
- Planning and organizational skills, ability to work well with high volumes and deadlines
- Knowledge of import / export (asset)
- Proficiency with computer systems, including Microsoft office, PC Miller and Truckmate (Asset).
**Benefits**:
- Group insurance benefits (Healthcare & Dental Care, Life Insurance and more)
- Free parking
- Paid time off
- Eyeglasses coverage
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Warehouse: 2 years (required)
- Customer service: 2 years (preferred)
Work Location: In person
