Foh Manager

2 days ago

Calgary, Canada Kinton Ramen 130th ave Full time

**Kinton Ramen Service Manager**

**Job Overview**

The Service Manager leads the FOH team members in ensuring quality food & beverages and service meets the brand’s expectations and takes ownership of guest feedback and service recovery in the effort to maintain guest loyalty.

**Job responsibilities**
- Assists in the day-to-day leadership and management of the restaurant as directed by the

General Manager (GM)
- Accountable for key financials and KPI’s in partnership with the management team
- Control labor and operating expenses through effective planning, scheduling, budgeting,

purchasing decisions, and inventory control while focusing on creative cost control
- Develops the ability to observe, assess, and score the restaurant based on the pre-set brand

standards audit while effectively managing the dining room
- Supports the GM in all aspects of operating a “Kinka Excellence Restaurant” to the Brand

standards, creating a perfect guest experience every time
- Be hands on in executing various front line role responsibilities in the effort of a smooth

guest experience when necessary
- Coach supervisors & employees in the moment to educate and inspire a change in behavior
- Identify root causes to restaurant opportunities and develop action plans with GM. Resolve

in a timely manner
- Ensure negative guest experience issues which have been identified are resolved
- Hire, train, coach and develop staff to deliver a positive and performance-motivated

employee culture
- Ensure proper all health, food safety and hygiene standards and policies are followed by

team members

**Qualifications**
- Minimum of 1 years experience in a fast-paced restaurant in a leadership capacity
- Strong communication skills in English; Japanese is considered an asset
- Strong leadership skills with an entrepreneurial spirit
- Driver of sales, profitability, and operational efficiency
- Proven history of hiring, coaching, and training
- Proven history of successfully motivating and managing people
- Positive attitude and a consistent display of professionalism
- Effective conflict management skills
- High level of attention to detail

**Hours of Work**
- Full-time position
- must be available to work a minimum of 40-44 hours a week
- Ability to work flexible shifts
- mornings, days, evenings, weekends, holidays

**Compensation**

Salary dependant on experience as well as a competitive tip out structure.

Pay: $40,000.00-$45,000.00 per year

Work Location: In person

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