Service Manager

4 hours ago

Burnaby, Canada Destination Auto Group Full time

**Advance Your Career as a **Service Manager** at Destination Honda Burnaby**

**What We Offer**:

- **Competitive Compensation Plan**: Rewarding your expertise and dedication.
- **State-of-the-Art Facility**: Located in the highly desirable and new urban heart of the Lower Mainland, Brentwood:

- 5-minute walk to either Brentwood or Gilmore Skytrain station.
- Close to top local attractions such as the new Brentwood Mall, Whole Foods, Save-On, Joeys, Cactus Club, Browns Social House, Earls, Tap & Barrel, Brentwood Entertainment Courtyard
- Easy access to Highway 1 and Lougheed Highway.
- **Supportive Environment**: Friendly, respectful, and collaborative workplace that supports your success.
- **Employee Recognition**: Celebration and company culture events to recognize and reward your contributions.
- **Career Growth**: Long-term and accelerated career opportunities within our expanding company.

**Your Responsibilities**:

- **Department Leadership**: Oversee and set goals/objectives for the Service Department to achieve sales, profit, and customer satisfaction targets. Develop operating budgets and marketing plans to promote new business.
- **Workflow Management**: Manage the day-to-day operations of the service department, ensuring efficient and effective workflow.
- **Staffing**: Determine staffing needs and assist with the hiring process to build a strong team.
- **Customer Relations**: Maintain positive and successful customer relationships, ensuring customer expectations are met and exceeded.
- **Collaboration**: Work with other department managers to review current performance, set future objectives, and plan promotional activities for the dealership.
- **Coaching and Development**: Conduct daily one-on-one coaching sessions with frontline staff and annual performance appraisals to foster continuous improvement.
- **Performance Tracking**: Maintain daily, weekly, and monthly sales performance records for tracking and reporting purposes.

**What We're Looking For**:

- **Experience**: Prior demonstrated management experience in the automotive industry.
- **Leadership**: Strong ability to coach, train, and motivate staff to achieve high levels of performance.
- **Client Relations**: Proven track record of developing and retaining long-term client relationships.
- **Self-Motivation**: Driven to succeed, maximizing efficiency and productivity to achieve the highest level of customer satisfaction.
- **Multi-Tasking**: Ability to handle multiple tasks and work under pressure effectively.
- **Time Management**: Excellent prioritization and time management skills.
- **Technical Skills**: Knowledge of CDK and X-Time is an asset.
- **Licensing**: Valid BC driver's license with a clean driver's abstract.

If this sounds like you, submit your resume to our human resources team today

Destination Auto Group is an equal opportunity employer.

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