Desktop Support Technician

**Job Posting - Desktop Support Technician**

Logos IT Solutions is a full-service managed service provider. We are growing and looking to add to our team. We are seeking full-time and part-time technical support specialists to provide timely and effective resolutions to our valued clients. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in a user-friendly language, and conducting end-user training where necessary. The IT Support is also responsible for recording problems/solutions within the IT call-tracking system. The IT Support will also participate in any assigned training.

As a Logos IT Solutions IT Support, his/her role will exemplify our brand image as an ambassador and will provide a positive experience to all our valued clients.

**Skills**:

- Effective time management and multitasking skills
- Excellent written and verbal communication skills
- Excellent customer service and phone skills
- Works well in a team environment
- Creative and innovative thinking
- Strong technical understanding and ability to learn new programs quickly
- Strong analytical and problem-solving skills
- Accountability and dependability
- Research and Analysis
- Planning, organizing, and prioritizing
- Enforcing laws, rules and regulations
- Willingness to work a flexible schedule

**Job Duties**:

- Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on.
- Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.
- Diagnose and resolve minor network issues (e.g. LAN access).
- Recognize and escalate deeper and more complex issues to Tier 2 support technicians.
- Assist PC and network technicians by troubleshooting software, hardware, and network issues.
- Where necessary, assist network technicians in installing network interface cards, hubs, switches, network cabling, and so on.
- Participate in moves, adds, and changes to network and systems access for new, departing, or promoted/demoted employees.
- Accurately log work orders/IT tickets and resolutions into IT software management system; maintain vigilant maintenance of this process.
- Prioritize work orders/IT tickets according to severity.
- Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements.
- Attend and/or conduct training sessions for end users; create training materials for end users (e.g. FAQ sheets).
- Use IT log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
- Always maintain a high degree of professionalism, courteousness, and friendliness.

**Knowledge/Skill Requirements**:

- Post-secondary education in computer technology or an acceptable combination of education and relevant experience.
- CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred.
- [3 to 5] years of direct work experience in an IT support capacity.
- Technical knowledge at the network level: WAN and LAN connectivity, routers, firewalls and security
- Hands-on experience with anti-virus, anti-ransomware and anti-spam solutions
- Able to quickly analyze issues and determine the best course of action using available resources.
- Sound judgment to escalate issues to senior members within the IT organization.
- Knowledge of IT management software tools.
- Excellent written, oral, and telephone communication skills.
- Able to communicate in user-friendly language.
- Knowledge of computer workstation setup.
- Exceptional multi-tasking abilities and prioritization skills.
- Strong customer service mindset.
- Team player able to work under pressure.

**Schedule**:

- 8:30 am to 5:00 pm
- Monday to Wednesday
- On call after hours
- Weekend availability

**Application question(s)**:

- Do you have a college or university degree in Computer Science, Computer Studies program or equivalent experience?
- Do you have 2-3 years of related Technical Support experience?
- Do you have experience working and have advanced operating knowledge of IT hardware/equipment installation, testing and support?
- Are you able and willing to work after hours and weekends?
- Are you able and willing to travel to customer sites on short notice over extended periods of time?
- Do you have a valid Drivers license and a clean driver’s abstract?
- Do you have access to a vehicle to get to and from jobs independently?

**Job Type**: Part-time

Pay: $20.00-$25.00 per hour

Expected hours: No less than 22.5 per week

Application question(s):

- Are you comfortable working in an onsite setting?
- Are you able and willing to work after hours and on weekends?
- Do you have experience working and have advanced operating knowledge of IT hardware/equipment installation, testing and support?
- Do you have a car?

**Experience**:

- Technical Support: 3 years (required)

Licence/Certification:

- valid