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Customer Care Representative

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Moncton, Canada Sonova Full time

Moncton, CanadaCustomer Care Representative - (Bilingual EN/FR) - Are you a passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced retail clinic environment, and looking for an opportunity to make a difference?_ - If so, a career with Avenir Hearing as a - **Billingual** **Customer Care Representative** may be right for you**Why Join Our Team** - We're growing Avenir Hearing is part of Connect Hearing Canada, which is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the Sonova family of brands. We are committed to cultivating a diverse and inclusive workplace for everyone.- Our - **Moncton, New Brunswick** clinic is actively seeking a fully - **Customer Care Representative** **At a high level, you will**: - Greet our clients when they arrive and ensure a smooth visit during their time with us - You will receive training to work with insurance companies on successful third-party billing operations - Conduct cleanings, product maintenance, and minor in-clinic device repairs. We don’t expect you to know this now - we will provide training for this **We would love to hear from you if**: - You think critically, creatively, and strategically when establishing customer needs and developing solutions - You want to make a difference in people’s lives - You have a proven track record of success reconciling accounts receivables - You love to learn. You have a growth mindset and are passionate about growing your knowledge and skills. - You have a "Can-Do" attitude and approach, allowing you to thrive within an organization focused on results and accountability **Here are just some of the benefits we offer**: - Company paid health, vision, and dental benefits - Paid vacation - RRSP matching - Confidential Employee Assistance Program - More - can’t wait to tell you all about us **How to Apply?** - Don't think you meet all the criteria? If you are willing to go all in and learn, we would still love to hear from you Send us your resume.- (French)- Êtes-vous passionné par la prestation d'un service à la clientèle qui dépasse les attentes des clients? Êtes-vous à l'aise dans un environnement de clinique de vente au détail au rythme rapide et cherchez-vous une occasion de faire une différence?- Si oui, une carrière chez Avenir Hearing en tant qu'adjointe _ **_r_** **eprésentant du service clientèle**: - pourrait vous convenir_ **Pourquoi joindre notre équipe** - Nous grandissons Audiologie Avenir fait partie de Connect Hearing Canada, qui est le plus grand et le plus important fournisseur de soins auditifs avec un réseau de cliniques à travers le Canada et fait partie de la famille Sonova. Nous nous engageons à cultiver un lieu de travail diversifié et inclusif pour tous.- Notre clinique de - **_r_** **eprésentant du service clientèle** dans notre clinique**À un haut niveau, vous devrez**: - Accueillir nos clients des leurs arrivé et assurer une visite fluide pendant leurs séjour chez nous - Vous recevrez une formation pour travailler avec les compagnies d'assurances sur les opérations de facturations - Effectuer les nettoyages, l'entretien des produits et les réparations mineures des appareils en clinique. Nous ne nous attendons pas à ce que vous le sachiez maintenant - nous vous fournirons la formation *** **Nous aimerions avoir de vos nouvelles si**: - Vous pensez de manière critique, créative et stratégique lors de l'établissement des besoins des clients et du développement de solutions - Vous voulez faire une différence dans la vie des gens - Vous avez fait vos preuves en matière de rapprochement des comptes payables - Vous aimez apprendre. Vous avez une mentalité de croissance et êtes passionné par le développement de vos connaissances et de vos compétences. - Vous avez une attitude et une approche "Can-Do", vous permettant de vous épanouir au sein d'une organisation axée sur les résultats et la responsabilité *** **Voici quelques-uns des avantages que nous offrons**: - Assurance maladie, soins de la vue et soins dentaires payés par l'entreprise - Congés payés - Jumelage REER - Programme confidentiel d'aide aux employés - Plus - j'ai hâte de tout vous dire sur nous **Comment s'inscrire?**- Sonova is an equal opportunity employer