Csr - Customer Service Representative

1 day ago

Moncton, Canada AM ESI LLP Full time

**Job Title: Customer Service Representative**

**Language: English & French**

**Pay Rate: $20/Hr.**

**Duration: Full time**

**Location: Moncton, NB (onsite)**

Position Summary:
The Customer Care Associate will provide information to customers in response to complaints, orders, errors, account questions, billing, cancelations, and other queries.

Core Responsibilities:

- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Responsible for assisting an average of 45-55 callers per day---employer, insured, agent, provider,
- Resolves issues to the satisfaction of the customer.
- Follows through to ensure all questions and issues are resolved.

**Qualifications**:

- High School/GED required
- 1 - 3 years’ experience in related field
- Must work well under pressure
- Have excellent interpersonal and communication skills
- Strong computer knowledge
- Familiar with Microsoft Office
- 10-key operation by touch

Type d'emploi : Full-time, Permanent

Rémunération : 20,00$ par heure

Avantages:

- Dental care
- Employee assistance program
- Flexible schedule
- Paid time off
- Vision care

Horaires de travail:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekend availability

Ability to commute/relocate:

- Moncton, NB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (preferred)

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