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Clinical Applications Specialist
2 weeks ago
Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology. A globally-oriented business, Topcon is focused on developing solutions towards solving societal challenges in the mega-domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, access to healthcare and physician shortages. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.
Learn more about working with us at
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Job Purpose:
- Install and train on new customer digital and refraction systems - including but not limited to OCT, Laser, Mydriatic and Non-Mydriatic Systems, Automated Phoropter, Biometry, and Wavefront products.
Core Job Duties:
Clinical Responsibilities:
- Train various end-users; physician, physician staff, distributors, colleagues
- Support sales activity by performing product demos
- Communicate and show functionality of the equipment and system
- Perform follow up activities to end users
Technical Responsibilities:
- Install new customer systems/equipment
- Configure components
- Partner with on-site IT to ensure proper network connectivity from equipment to PCs for patient images, data and reports
- Partner with in-house (Topcon) tech support as needed, activation codes, minor technical troubleshooting
- While not traveling, must back up Technical Support for troubleshooting requests when necessary.
Administrative Responsibilities:
- Coordinate schedule and travel with client/end user for installs, demos or tradeshows
- Attend supporting tradeshows to perform demos and interpret clinical needs per doctors
- Complete mandatory reports
Education & Experience:
- 3-5 years clinical experience in private or public ophthalmic environment as an Ophthalmic Photographer, Technician or Clinician
- Hands on Experience with configuration, installations and networking
- COA certification, or proof of working towards certification
Knowledge, Skills, and Abilities:
- General product knowledge of Ophthalmic Equipment preferred
- Strong verbal and written skills; ability to write detailed reports
- Organized and able to prioritize workload
- Must be able to work independently and multitask
- Strong problem-solving abilities
- Must be able to work independently and/. or within a team environment.
- Valid driver’s license and use of a car
