System Analyst

7 days ago

Edmonton, Canada Vantix Systems Inc Full time

**Description**

This role is open to full time onsite, hybrid (2 days onsite/week) or full remote (within Canada).

**Skills**
- Genesys PureConnect ICCA / Genesys cloud certification, CCNA

**Type**
- Contract

**Experience Required/Mandatory Skills**
- Genesys PureConnect ICCA or Genesys cloud certification is required.
- Experience with System Delivery Life Cycle using one or more common programming languages
- Experience gathering business requirements from the business users
- Demonstrated capability to design, develop and unit test IS solutions using one or more common programming languages
- 1+ years of experience in Telephony systems
- Strong technical skills in the following:

- Telecommunications
- Telephony
- Genesys / Genesys Cloud
- SIP
- Demonstrated capability to learn upcoming technologies (e.g., Cloud speech enabled IVR, Natural Language Understanding technology (NLU), Voicebots, Chatbots)
- Effective interpersonal and Customer skills which will help to build and foster lasting customer relationships, and maintain inter-team and intra-team relationships
- Strong work ethic and critical thinking skills that would allow for success in a highly visible area of Information Services including high customer demands and after-hours support
- Actively strives to efficiently fulfill customer requests and complete assigned tasks with a high degree of quality.

**Nice To Have Skills**
- Computer Science or Engineering degree or Computer Engineering/System Technology diploma is preferred
- Computer-related certifications such as Telephony, SIP, CCNA, and Microsoft certifications would be considered assets

**Location**
- Edmonton/Remote

**Work Environment**
- 7 months with possibility of extension

**Hourly Rate**
- Negotiable

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