Customer Success Specialist

4 days ago

Victoria, Canada Shift Energy Group Full time

**Customer Success Specialist**

**Victoria, BC**

**In-Office**

**Permanent Full-time**

**$65,000 - $75,000**

**Shift Energy Group** is hiring a **Customer Success Specialist** to deliver exceptional service and support across our solar and energy storage projects in the Vancouver Island region. This role is ideal for a proactive, detail-oriented professional who thrives in a fast-paced environment and is passionate about building long-term relationships with customers.

We're a leader in designing and building solar and energy storage projects across Canada. We work on residential, commercial, off-grid, and on-grid projects, offering comprehensive solar and energy storage solutions tailored to diverse energy needs.

Headquartered in Victoria, BC, we operate in five provinces: British Columbia, Alberta, Ontario, New Brunswick, and Nova Scotia. Our mission is to deliver exceptional, sustainable energy solutions that drive positive change and move the industry forward.

**About the Role**:
 As a Customer Success Specialist, you’ll be the key liaison between Shift and our residential and commercial clients — ensuring their journey from contract to completion is smooth, well-communicated, and aligned with our high standards. You'll coordinate across internal teams to solve issues, manage expectations, and keep customers informed at every step.

**Key Responsibilities**:

- Serve as the main point of contact for customers throughout the project lifecycle
- Collaborate with operations and project management teams to resolve customer concerns quickly
- Track and manage customer interactions, feedback, and documentation
- Assist with scheduling updates and coordination across departments
- Ensure a high level of satisfaction and identify opportunities for continuous improvement

**What We’re Looking For**
- 3-5 years of customer success, account management, or customer service experience — ideally in construction, clean tech, or home services
- Strong communication and interpersonal skills
- Experience working in fast-paced, high-volume environments
- Comfortable using CRM tools and project tracking systems
- A customer-first mindset with a passion for clean energy and project management
- Bachelor's degree in business, communications, or a related field (or equivalent experience)

**We Offer**:

- Competitive wage range of $65,000-$75,000 a year
- Extended health, dental, and wellness benefits
- RRSP matching, paid time off and opportunities for professional development
- An inclusive and forward-thinking team culture with annual team-building events and activities

**Details**
- Location: 2657 Wilfert Rd #205, Victoria, BC V9B 5Z3
- Hours: 40 hours/week, Monday through Friday

** Join us in shaping the future of the solar industry in Canada.**

**Diversity, Equity, and Inclusion**

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Do you have experience working in the construction, electrical or HVAC industry? Please specify

**Experience**:

- Customer support: 3 years (preferred)

**Location**:

- Victoria, BC (preferred)

Work Location: In person

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