Supervisor

**Supervisor**

**_ A Bit About Us_**

Core Values: Safety, Integrity, Fun, Community, and Growth

Splash N’ Learn is a women founded swim school created by passionate leaders who have individually built trusted and thriving swim programs. Together, they’ve launched a new and collaborative venture built on partnership, purpose, and the belief that we are stronger together.

Our mission is simple: Be a place where kids can splash, learn, and grow in a safe, nurturing, and empowering environment.

**_ The Opportunity_**

In this role you will be working closely with our aquatic and management team. You’ll support the success of our swim programs by supervising lessons, guiding instructors, and ensuring a fun, safe, and supportive environment for all.

**_ Who You Are_**

You’re a confident leader with strong communication skills, and passionate about swim education. You’re team-focused, approachable, and committed to upholding high standards in leadership, safety, and instruction. If this sounds like you, you’ll fit right in at Splash N’ Learn

**_ Responsibilities_**Program Management and Reporting/Documentation**- Supervise and support swimming lessons to ensure quality and consistency of instructors and programs- Perform all duties of an Instructor/Lifeguard- Review lesson plans and swimmer progress evaluations on an ongoing basis- Ensure accurate and timely completion of progress sheets and report cards- Assist with the accuracy of swimmer levels in the system and follow up on discrepancies- Communicate class or Instructor changes and make-up lessons to the Manager and Head Instructor- Assign instructors to classes and ensure class assignments are accurate in the system- Prepare reports for management on operational performance, safety incidents, and program outcomes- Maintain accurate records of pool usage, incidents, and maintenance activities**Client Relations**- Deliver a high standard of customer service to participants and families- Remain visible and approachable to parents and staff during programs- Confirm swimmer levels with parents, resolving any discrepancies, and maintaining clear and open communication with them- Address customer concerns professionally and escalate unresolved issues to the appropriate level**Safety & Risk Management**- Ensure the safety of all facility users by enforcing established safety protocols, emergency procedures, and lifeguarding standards- Conduct regular safety drills, inspections, and audits to maintain compliance with safety regulations- Keep the daily log complete and accurate- Set up and remove bins, lane ropes, and equipment, checking for safety and proper repair of lifesaving equipment during each shift- Report malfunctioning equipment immediately and remove unsafe items from use**Staff Leadership**- Foster a positive and inclusive work environment, encouraging teamwork and professional development- Assist the Manager with Instructor evaluations and provide constructive feedback, identifying opportunities for improvement and growth- Mentor and support Instructors, Head Instructors, and Trainees- Assist in conducting regular staff training sessions to enhance instructional skills, CPR/First Aid certification, lifesaving and rescue skills, and customer service abilities- Recognize and reward exceptional Instructor performance to motivate and promote growth**Facility Care**- Oversee the maintenance and cleanliness of the facility including pool water quality, equipment, pool deck, washroom checks, cleaning, and disinfecting- Conduct pool chemistry tests and maintain proper chemical balance- Carry out pool vacuuming and fouling clean-up as required

**_
Qualifications_**- Previous experience in swim instruction- Current LSS Swim or Red Cross Water Safety Instructor certifications- Current Standard First Aid certification- Current National Lifeguard or Assistant Lifeguard award- Current Splash N’ Learn Instructor certification- Must attend and successfully complete related mandatory and sessional training sessions
- Acceptable police check for vulnerable sector

**_ The Skill Set_**- Child and Youth Focused: Commits to assisting the personal growth and development of children and youth.- Communication: Communicates in a thorough, clear and timely manner to support information sharing.- Concern for Health and Safety: Acknowledges and understands how to manage and educate others of risk and harm reduction.- Creativity and Innovation: Develops new ways or adapts existing ideas to help achieve desired result- Relationship Building and Collaboration: Builds positive interactions, both internally and externally, to build enthusiasm and appreciation to achieve work related goals.- In addition to the above competencies the Association Core Competencies are required, Commitment to Organization Vision and Values,- Diversity, Integrity, Teamwork