Manager, Crew Services

**Take Your Career to New Heights with Flair Airlines**

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach—but we don’t take ourselves too seriously.

**Your Team**:
Join Flair’s Flight Operations team, where behind-the-scenes coordination ensures our crew are supported, prepared, and ready to deliver safe and reliable service. As the Manager, Crew Services, you will lead the team responsible for providing essential administrative and logístical support to flight crew members. From overseeing uniform distribution and managing hotel and vendor relationships to administering RAIC processes and internal communications, this role plays a vital part in maintaining operational readiness and enhancing the crew experience

This role is based on-site at our Toronto, ON (YYZ)**office.

**A Day in the Life**:

- Lead and manage the Crew Services team, ensuring high performance and efficient daily operations.
- Provide guidance, coaching, and performance management to team members.
- Collaborate with Flight Operations leadership on departmental initiatives and daily functions.
- Distribute internal communications, maintain the Document Manager, prepare meeting minutes, and coordinate manual updates.
- Participate in internal audits and support audit readiness.
- Assist Chief Pilots with flight crew recruitment, including screening, interview coordination, travel arrangements, and reference checks.
- Provide on-site support during pilot and flight attendant ground school, and coordinate the distribution of onboarding materials.
- Oversee the crew uniform program, including inventory management, vendor relations, order distribution, and budget tracking.
- Ensure all aircraft documentation (e.g., QRH, insurance, dangerous goods materials, flight deck cards) is current and compliant.
- Manage document cycles and ensure timely replacement of required materials.
- Serve as liaison with IT to support and maintain the Crew Electronic Flight Bag (EFB) program.
- Coordinate TSA clearances for all flight training activities conducted in the United States.
- Lead or support various projects within the Flight Operations department as assigned.
- Provide back-up coverage for other Flight Operations administrative functions as needed.
- Perform additional duties as assigned.

**What You Bring to the Role**:

- ** Education**:

- Post-secondary education in Business, Office Administration, or a related field is preferred.
- ** Experience**:

- Minimum 5 years of relevant experience, including management experience in a similar environment.
- Proven ability to manage budgets, lead teams, and handle multiple tasks under tight deadlines.
- Experience in a Flight Operations department is an asset.
- Proficient in Microsoft Office 365 and familiar with Electronic Flight Bag (EFB) requirements and regulations.
- Knowledge of Apple iPads and iOS systems is preferred.
- ** Skills and Abilities**:

- Demonstrated ability to work effectively in a high-stress, deadline-driven, ever-changing work environment while prioritizing tasks and assignments.
- Strong communication skills and the ability to build effective working relationships with a variety of stakeholders.
- Demonstrated analytical, decision-making, and problem-solving skills.
- Results-oriented mindset with a commitment to continuous improvement and delivering high-impact outcomes.
- ** Requirements**:

- Clear criminal record check and satisfactory references
- Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC)
- Must be legally eligible to work in Canada without restriction.
- Able to travel and/or work variable hours, and flexible shifts, including holidays and weekends.

**Why You’ll Love Working Here**:
At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the **moment you join us**, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:

- Comprehensive Salary
- A salary that reflects your experience and contributions.
- Comprehensive Benefits - Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
- Retireme