IT Support, Systems Administrator

4 days ago

Brossard, Canada 123Dentiste Full time

123Dentist is the largest network of dentist-owned dental practices in Canada, with over 500 locations nationwide and more than 8,000 employees. We offer career advancement opportunities, competitive compensation, company-sponsored incentive programs such as a phantom stock option plan for full-time employees (a first of its kind in the Canadian dental industry), and a long-term career in a growing network located in various communities across the country, at all levels of the industry.

Whether you are just entering the job market or are an experienced practitioner, your interest is welcome Come join the 123Dentist team and be part of our success. We provide Canadian dentists and dental practices with a range of non-clinical support and resources, including accounting, human resources, marketing, as well as supply and equipment procurement.

This role will be based at our headquarters in Brossard, Montreal QC. It is an on-site position.

**Job Overview**:
This position assists the IT and systems administration team leader in supporting all technical areas for internal users. Provide level 2-3 technical support and solutions. This role requires a friendly and competent professional who can expect to have regular interactions with end users and provide quick solutions to their daily support needs.

**Responsibilities and Duties**:

- Provide level 2-3 technical support to internal users
- Diagnose and resolve hardware and software issues
- Configure, install, and maintain computer systems and peripherals
- Manage and track incidents and requests in the ticketing system
- Participate in improvement projects and deployment of new technologies
- Collaborate with internal teams to resolve complex issues
- Significant contribution to cybersecurity (log verification and other improvement actions)
- Other tasks assigned by the leader

**Education, Credentials, Qualifications**:

- Requires a college diploma (DEC) in computer science
- A minimum of 4 years of IT experience, including 4 years of experience as a level 2-3 IT technician

**Skills and Abilities Required**:

- In-depth knowledge of Windows operating systems
- Excellent problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Knowledge of networks such as (TCP/IP, DHCP, DNS, VLAN, VPN, etc.)
- Knowledge in server administration (Windows Server, SQL Server, Linux)
- Experience in virtualization (VMware)
- Experience managing the Fortinet suite
- Comfortable managing Office 365, Exchange 365, Microsoft Azure, and AWS products
- Proficiency in English is required for this position to facilitate communication with other teams as well as clients and/or partners who are only English-speaking in the rest of the Canadian territory.

**What We Offer**:

- Full-time employment, competitive salary, and excellent benefits
- A collaborative team that will support and train you, an excellent office environment
- A challenging and rewarding role that will develop your skills and talent
- A dynamic, fast-growing company with an entrepreneurial and positive attitude

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

JOB ID : 7829ITSSA-QC-994

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