Auto Body Estimator

6 days ago


Hamilton, Canada Image Collison Full time

**Join a well established busy body shop with growth opportunities.**

**Duties & Responsibilities**:

- Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
- Evaluate necessity and cost of repairs
- Take and upload vehicle photos
- Collect insurance estimates after reviewing damage
- Ensure file is updated efficiently and accurately with pertinent details from every customer interaction
- Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
- Ensure compliance with all insurance client requirements, processes and metrics
- Ensure company compliance regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
- Provides positive energy when greeting customers in person and on the phone
- Understanding of all required Insurance programs and procedures

**Requirements**:

- Prior experience working in a similar role
- Exceptional Customer Service skills
- Experience using Mitchell and Aldata estimating software
- Salary base on experience.
- Valid Ontario G License

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
MANDATORY COVID VACCINATION POLICY in place

**Experience**:

- insurance estimator: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Ontario G License (required)



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