Hospitality Engagement Director
2 weeks ago
Aramark is recruiting a Bilingual Hospitality Engagement Director for our large-scale culinary operations in Ottawa. Reporting to the District Manager, the Hospitality Engagement Director partners with Operations, Operational Excellence and Human Resources to develop innovative programs that drive engagement and delivers on Aramark’s hospitality culture with guests, employees and the Client.
**Responsibilities**:
- Responsible for our hospitality Service Excellence program, Aramark’s framework for outstanding guest and employee experience
- Ensures employees are enabled to provide the best possible guest experience through the development and delivery of Aramark’s Service Excellence and hospitality focused onboarding and training programs.
- Develops and delivers guest and client feedback mechanisms, including scorecards, to ensure service standards are not only met but exceeded.
- Acts as Aramark’s on
- site cheerleader for hospitality focused service excellence.
- Frequently attends employee pre-shift meetings promoting Service Excellence and hospitality culture initiatives that build engagement and morale
- Works with the management team to plan, facilitate, and implement frequent guest and client engagement activities. Creates and establishes best practices within the account
- Develops and leads guest and employee Hospitality Committees. Responsible for bringing forward feedback and ideas to the senior management team. Assists with implementing initiatives to further engagement and satisfaction
- Conducts questionnaires with recently hired employees to solicit feedback and identify any opportunities for continuous improvement
- Responsible for overseeing our Employee Recognition program utilization
- Assists with the planning and carrying out engagement events on an ongoing basis inclusive of annual restart activities and annual employee appreciation celebration
- Ensures all materials to guests, employees and client are hospitality focused.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**:
- Post-secondary education in a related field
- Bilingualism in French and English both written and verbal is needed
- At least two years’ experience developing engagement programs
- Experience in Food Service Operations is an asset
- Highly motivated self-starter
- Strong leadership skills
- Passionate about engaging employees and guests
- Excellent communication and presentation skills
- Professionalism and diplomacy with all levels of the organization
- Proficient with Microsoft Office, PowerPoint, Excel
Accommodations for job applicants with disabilities are available upon request
**Education**:
**About Aramark**:
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark
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