Operations Supervisor

**Operations Supervisor - Concord, ON**

The Operations Supervisor will be responsible for providing “hands-on” proactive management of the employees and Owner Operators engaged in the daily handling of packages and freight within prescribed policies and time frames. The hours of work for this position are Monday-Friday, 8am to 4pm - shift will be variable based on operational requiremets

**MAJOR ACTIVITIES/RESPONSIBILITIES**:

- Recruits, orients, trains, schedules, manages and recommends discipline/coaching and training for all operations staff.
- Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
- Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
- Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WSIB reports, load quality), equipment management.
- Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.
- Ensures sufficient staff resources, materials and supplies on hand at all times.
- Ensures warehouse is organized and set up for next shift.
Maintains equipment, in safe, efficient operating condition at all times. Schedules maintenance.
- Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
- Investigates employee concerns, prepares written replies and liaisons with the Manager, Employee Relations & Area Manager re: final responses.
- Establishes/maintains a proactive security program to safeguard the company’s physical assets.
- Identifies/tracks/adjusts operation to meet delivery and pick up standards by auditing & measuring productivity (KPI).
- Reorganize operations as necessary to meet operation changes & emergencies.
- Addresses Customer complaints in a professional, expedient manner.
Performs other duties as assigned.

**ACCOUNTABILITIES/RESULTS**:

- Identify and address root causes (not just treat symptoms) of service failures.
- Ensure targets are met daily with respect to productivity and service levels.
- Diagnose root cause and implement necessary corrective actions to correct all fails.
- Day to day Hiring and staffing of all positions in the Branch.
- Ensure compliance with company policy and procedures are met by staff.
- Improve/reduce operational costs.
- Reduce WSIB claims through coaching/mentoring and Health and Safety Training

**MINIMUM QUALIFICATIONS**:

- Excellent interpersonal skills.
- Proven communication skills - written & oral.
- Demonstrated leadership, analysis & problem solving skills.
- PC skills (Basic Word processing & spreadsheet).
- Demonstrated drive, initiative & flexibility to ensure task completion.
- Demonstrated time management, organization skills and excellent people skills.
- Manage multiple activities/deadlines/reports.
- Demonstrated leadership skills.
- Demonstrated ability to be assertive and respectful while ensuring compliance's are met.

**PREFERRED QUALIFICATIONS**:
The following are preferred qualifications, but not mandatory requirements.
- Warehouse and or delivery operations experience in courier or related industry.
- Prior working experience with quality/process improvement initiatives.
- Working experience with scheduling and meeting deadlines and solving problems on the fly.
- Proven ability to work through employees, training, and process/policy to attain goals.
- Ability to thrive and work effectively in a fast paced and sometimes hectic work environment.
- College diploma or University degree in related field

**About Canpar Express Inc.**

Canpar Express Inc. is Canada’s leading parcel delivery specialist with over 60 terminals located coast-to-coast, providing essential day-to-day shipping services. Canpar is an equal opportunity employer and believes we will gain through the recruitment and development of staff that represent the broad diversity of the Canadian workforce.

**How to Apply**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person