Automotive Service Advisor

2 days ago

London, Canada Highbury Ford Sales Ltd Full time

**Summary**:
As an Automotive Service Advisor your job starts by fostering existing Service Customer Relationships, while working with management on strategies to grow and expand Retail & Commercial Service business.

You will be focusing on retention, customer satisfaction and growth of the Retail & Commercial Service Customer portfolio while performing your daily responsibilities of looking after vehicles as they arrive for service as part of your daily job duties.

**Description**:
The daily job duties include, but are not limited to:

- Greet customers and interact with them to understand their vehicle maintenance needs along with any minor repairs or other vehicle performance concerns.
- Verify any vehicle symptoms with a walk-around with customer or on a road test as necessary.
- Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed.
- Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
- Ensure delivery of vehicles to customers on time.
- Handle and manage softly the minor complaints and irritants with the customers. Co-ordinate with management on any required escalations.
- Educate customers on maintaining their vehicles free from troubles and problems.
- Supervise, manage and monitor automotive service technicians and repairers.
- Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.
- Ensure customer satisfaction at the highest level through effective services and repairs.
- Ensure that all paperwork is completed and forwarded to customer as required by the Commercial customer and to ensure efficient billing/payment.

**Qualifications**:

- Several years experience as an Automotive Service Advisor, with a track record of sales and customer service excellence.
- Well organized.
- Comfortable in a fast-paced environment and able to regularly handle 15-20 customers per day.
- Self-start, who is motivated to help dealership achieve goals and objectives.
- Flexible on shifts as some nights and weekends are required.
- Computer literate and well versed in fleet/commercial portals for submission of quotations and billings through third party fleet companies.
- A strong communicator, with a strong relationship building skill set.
- Clean driving record.
- College/University or some post-secondary education is an asset.

**Additional Requirements**:

- You’re willing to learn and develop new skills and procedures.
- You have strong people skills, you’re very approachable, you’re a good.
- Fast learner and focused on learning new products and services.
- Team player, who can work independently, but who understands the need to work towards the department and dealership goals.

**Job Types**: Full-time, Permanent

**Salary**: $32,000.00-$60,000.00 per year

**Benefits**:

- Dental care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We implemented and continue to follow all appropriate COVID protocols to protect our staff and customers. We have updated protocols and followed all Government recommendations throughout the pandemic.

**Experience**:

- customer service: 2 years (preferred)
- service advisor: 2 years (required)

Work Location: In person

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