Office Administrator

2 weeks ago

Courtenay, Canada Georgia Straight Collision Full time

As a Customer Service Representative you are one of the most important people in our work environment You are the first and last touch point for our many customers. You are responsible for providing an exceptional customer experience for clients and business partners. You are key to the great working relationships with our customers and Insurance Partners, while providing all components of administrative support for the team. You thrive under pressure, and know that your smile and great attitude is what can make all the difference in the fast paced days we face There is a lot to learn, this role requires a quick mind that can adapt in the moment. Details are the name of the game every day

**Key Job Responsibilities**
- Ensure excellence in customer services at all times
- Answering phone calls, booking appointments, helping customers with insurance based questions.
- Schedule appointments for vehicle repair using multiple software programs
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorizations and documentation as required by insurance
- Prepares files for estimate appointments, repairs, delivery of vehicles and assists with documentation for final payment with exceptional detail
- Communicating and recording communication with customers or insurance partners during the repair process.
- Confirms and coordinates car rentals or courtesy cars
- Recording and processing payments
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system as required by insurance
- There is so much more that we do in a day, you will never be bored

**Education and/or Experience Required**
- High School Diploma
- Minimum: 2 years’ experience in an administrative role.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

**Required Skills/Abilities**
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skill, excellent communication skills and exceptional customer service.
- Excellence with English is critical (written and oral)

**Other Requirements**
- Valid driver’s license.
- Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
- The physical demands of your job must be met to successfully perform the essential functions of the job. You will be sitting for long periods, you will need to be able to get in and out of multiple vehicles, walking around yard and vehicles with customers in all weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job._

**Compensation is commensurate with skill, education and experience.**

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care

**Experience**:

- Administrative: 3 years (required)

**Language**:

- Exceptional English (required)

**Location**:

- Courtenay, BC V9N 3N6 (required)

Work Location: In person

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