Night Auditor- Guest Service Representative

4 days ago

Lethbridge, Canada Holiday Inn Lethbridge Full time

Must be available to work Night Shifts( 11 pm to 7 am) and evening shifts 2.45 pm to 3.15 pm

**Job Summary**
- The Night Auditor / Guest Services Representative is responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios.**Major Duties and Responsibilities**
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Posts and files all charges to guest, master, and city ledger accounts.
- Uses proper telephone etiquette.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Handover shift log-book
- Follow night audit procedures
- Follow check-in procedures
- Guest Satisfaction and communication Assigns rooms in a courteous and efficient manner.
- Records and makes all wake-up calls in an appropriate manner.
- Must have complete knowledge of policies and procedures to be followed in case of an emergency.
- Handles all internal control items as hotel policies and procedures dictate.
- Set up breakfast where applicable
- Mining for gold, internet prospecting

**Minimum Qualifications and Skills**
- Diploma in Business Administration or equivalent experience.
- Experience (1-3 years) in the hospitality industry is considered a strong asset.
- Basic accounting skills would be considered an asset.
- Excellent communication, interpersonal, and administration skills.
- Proficiency/familiarity with computerized systems; MS Word, Excel, Outlook.
- Ability to gather, compare, analyze and present data.
- Ability to deal with all levels of management and staff in a professional manner**.**:

- Ability to multi-task and work within deadlines.

**Mental Effort**
- Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
- Mental effort is required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in fulfilling guest's requirements.
- Periods of mental and visual concentration required for preparing, reviewing, and analyzing reconciliations and reports.

**Physical Effort**
- Performs computer work daily.

**Working Conditions**
- Infrequent handling of queries and calls from guests, and property staff.
- Works a night, alone with minimum supervision and with no co-workers.

**Type of Supervision Required**

Reports to the hotel Front Office or General Manager. Works under general instructions to prioritize and complete assigned tasks.

**Please Note***: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.

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