Coordinator, System Navigation

**Position Summary**:
Are you a passionate community builder who wants to make a positive impact locally and globally? Join our team at Empowerment Squared, a Canadian charity with a mission to empower newcomer, racialized and marginalized youth, families and communities with tools and skills to reach their full potential and thrive in society. We offer barrier-free and cost-free programs such as mentorship, access to post-secondary education, information literacy, career and skills development, systems navigation, sports and recreation, and much more.

Empowerment Squared is looking for a Coordinator, System Navigation, to join our Programs Division.

Reporting to the Manager, System Navigation, the Coordinator, System Navigation is responsible for providing leadership and assistance with Empowerment Squared’s System Navigation programs, like the Student Family Advocate Program and other educational initiatives for participants to further Empowerment Squared’s mission and vision. The Coordinator, System Navigation will help with facilitating programs and participate in strategic planning, outreach and administration for participants both internally and externally.

**Key Responsibilities**:
1. Program Development:
- Collaborate with internal teams to develop and implement programs and initiatives
- Support curriculum development for various programs throughout the year, organizing programs under the UBUNTU framework with an emphasis on wellness
- Provide mentorship and support to participants and their families
- Facilitate group programming and individual follow-up, including regular check-ins with program participants and/or guardians where appropriate
- Escalate key issues/risks to Manager and ensure timely action to maintain program timelines
- Administrative Support, including, but not limited to:
- Communicate and track programs and projects using virtual tools including Google suite, Zoom, WhatsApp, and CRM system
- Managing attendance and enrollment lists, reminder calls, answering phone calls
- monitoring budgets including creating finance requisition and expense reports
- Support programs launch and closure, including reports, evaluations, and feedback meetings.
- Allocate and organize work plans and resources efficiently and effective

2. Community Outreach and Engagement:

- Support community outreach initiatives to raise awareness of Empowerment Squared and its programs.
- Represent the organization at community meetings, conferences, and other public forums
- Rapport building with participants, partners and community members

3. Volunteer Coordination and Support:

- Schedule and coordinate volunteer activities, ensuring adequate coverage and effective use of volunteer resources.
- Provide ongoing support and supervision to volunteers, addressing any issues or concerns as they arise.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this role at any time as appropriate.

**Required Qualifications and Competencies**:

- A university degree or a combination of comparable skills and experience.
- Minimum of 3 years of experience in program facilitation
- Strong leadership and relationship-building skills.
- Experience working with participants, volunteers, partners, donors in a wide range of capacities.
- Experience in creating and presenting compelling presentations to internal and external audiences.
- Excellent organizational and program management abilities.
- Strong communication (verbal and written) and interpersonal skills, with the ability to engage diverse stakeholders.
- Proficiency in data management, analysis, and reporting.
- Proficiency in computers, Microsoft Suite, Google Suite, and CRM systems.
- Strong solutions-oriented mindset with the ability to problem-solve, adapt and pivot.
- Ability to work independently and as part of a team in a fast-paced environment.
- Maintain confidentiality and demonstrate integrity, accountability, honesty, and transparency.
- Demonstrate a strong team spirit, working cooperatively and collaboratively with colleagues and maintaining a positive and encouraging attitude.
- Proven ability to exercise diplomacy, professionalism and good judgment.
- Valid driver license and access to a reliable vehicle.

**Start Date**:
Immediate (negotiable)

**Hours**:
Full-time, 40 hours a week. This position is required to work in-person at the Empowerment Squared office in Hamilton, Ontario, and or in schools and the community, as well as occasional evenings or weekends to accommodate program schedules. Travel may be required to attend meetings, conferences, and program events. All necessary precautions would be taken in accordance with health & safety guidelines.

**Compensation and Benefits**:
$45,000 - $50,000 annually, commensurate with experience. Salary will be based on education, experience, and competencies combined with organizational capacity. Compensation package includes bene