Front Desk Coordinator

2 weeks ago

Langley, Canada Black Orchid Hair Studio Full time

Salon Host
- Front Desk Coordinator

Black Orchid is looking for a mature, experienced person to complete our front desk team.

WHAT YOU DO - Expected regular tasks and responsibilities.
- You greet arriving guests, welcome them into the salon. You offer them a complimentary beverage and direct them to their service provider. Guests receive their first impression of the salon by their exchange with you.
- You have keys and are often the first person in or the last person out of the salon. Responsible for payment reconciliation each day.
- You assist in general tidying and round-the-clock cleaning.
- You act as a personal representation of the service and overall hospitality of our staff and the salon.
- You ensure that guests are made comfortable and are shown that we value them and respect that getting a hair service is most often a luxury and can at times feel stressful.
- You keep clients informed of the status of their wait time (if any) and inform the stylist of the arrival of their next guest.
- You handle client transactions and process retail sales.
- You may be offering product recommendations to help explain which shampoo/conditioner is best for them.
- You also may run out to get milk for coffee or get lunch.
- You are comfortable using social media platforms and will be asked at times to post salon updates, appointment openings and share hair photos
- You are flexible with working hours and have evening and weekend availability.
- You can prioritize a multitude of tasks that you need to do and act accordingly.
- You have superior listening skills.
- You have the ability to read and write fluently, and to take and follow instructions in both verbal and written forms easily with little direction.
- You can keep a smile on your face when you are handling a mistake or through internet service issues, feeling tired or stressed, or in the face of an unreasonable guest request.
- You are able to quickly build rapport and establish a positive relationship with new people from different backgrounds and with unique communication styles who have varying needs and preferences.
- You have previous cash handling experience.
- You are a good problem solver.
- You describe yourself as highly organized, professional & self-motivated.

WHAT YOU GET
- Fabulous hair
- A wonderful team of coworkers and supportive management.
- Flexible vacation time.
- Discounted salon products and services.
- The opportunity to take part in our salon education.
- Extended Medical/Dental Plan

Interested? We would love to hear from you.

Thank you

Black Orchid Hair Studio

**Job Type**: Part-time
Part-time hours: 34-36 per week

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Morning shift
- Weekend availability

Work Location: One location

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