Account Specialist, Print Services

: 1229078

**Who we are**

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.
If that’s you, let’s work, learn, and grow together.

**We are building an inclusive and diverse team**

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**

The Account Specialist (AS) is charged with providing holistic transactional print & promo sales service to customers. The AS will respond to referrals from multiple sales channels and respond to new business opportunities with a sense of urgency and with the goal of maximizing sales opportunities. The account Specialist will manage a national portfolio of customers that is aligned within their sales channel. Periodically, the AS will transition high value/high potential customers to AC’s, AM’s, SAM’s in order to drive overall customer productivity. Likewise, the AS will help transition moderate spenders from the outside sales channel and assume day-to-day management of those accounts in order to maintain continuity for our customers.

**Specifically, You Will**
- Directly interact with customers to provide suggestions on products and services to turn the customers goals into reality.
- Advise & promote customers (new/returning) of other offers and new lines of business & business services
- Partnering with vendors, customers, and retail stores for updates, follow-ups, and questions regarding projects.
- Be an expert with limited assortment of product and services; ability to identify and recommend referral opportunities with customers to other services or sales teams.
- Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
- Meet and exceed sales & margin goals
- Execute selling strategies and goals that maximize sales conversion and average order value

**Some of what you need**
- Strong Customer Service skills
- Works cross functionally in a team environment
- Analytic & Problem-solving skills
- Communication & presentation skills
- Financial acumen to deliver on business goals
- 2-3 years of customer service experience required
- 1+ years sales experience strongly preferred
- Post-Secondary education in related field (sales, marketing or business administration)

Being bilingual is an asset-Communication may be required with Staples head office associates or customers who reside outside of Quebec.

**Additional information**
- Contact Centre of similar

**Vaccine Requirement**

Staples is committed to taking every reasonable precaution to protect our associates, our customers, and the communities we operate in. To support the health and safety of our associates, COVID-19 vaccination is an essential requirement of this position. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and Staples’s determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.

LI-Hybrid #LI-Remote

**Job** Inside Sales

**Location(s)** CA-Ontario

**Other Locations** CA-Quebec

**Schedule** Full-time

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**Employment Statement