Member Services Representative
2 weeks ago
**You’re invited to make a difference ** as a **Part Time Member Service Representative**
***At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.**
***Reporting to the Manager Member Services Team, MSRs represent the face of Kindred to our members engaging with us in our branch locations. This is a part time position requiring a detailed and friendly service partner, who serve and connect members with solutions that best fit their financial needs, enabling them to experience banking with purpose.
**Key Responsibilities**
- Build relationships with members, asking good questions and listening to understand their needs
- Deliver exemplary service to members in completing a variety of everyday financial transactions.
- Refer members to branch colleagues for advice and solutions relating to credit and investments
- Bring expertise in Kindred’s distinct offering of products and services to members’ attention to answer questions and provide solutions for future needs
- Ensure members are equipped to access digital channels so they can bank with Kindred where, when and how they want
**What to bring**
You’ll be perfect for this role if you’re relational (you love getting to know people), solution-oriented (you’re focused on understanding the need and finding the right solution), and passionate about how our credit union does banking differently, and how we can positively impact our communities together.
- Customer service and cash handling, experience in banking preferred
- Some post-secondary education, ideally in accounting/business
- Active commitment to Kindred’s shared values and purpose.
**Why Kindred**
You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with colleagues.
We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. When you choose Kindred to further your career, you’re joining an engaged workforce at a certified B Corp that is committed to using business as a force for good and acting as an advocate for a Living Wage.
**RSVP**
**Experience**: Preferred
- 1 - 2 years: Banking
- 1 - 2 years: Cash handling
- 1 - 2 years: Customer Service
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