Support Technician

2 weeks ago

Oakville, Canada Town of Oakville Full time

**Job Details**:
Permanent Full Time CUPE 1329

**Posting Status**:
**Duration**:
Contract position until March 2027

**Closing Date**:
Applications for this position must be received at oakville.ca by no later than 11:59 pm on**May 21, 2025.**

**We offer**:

- A defined benefit pension plan (OMERS)
- Comprehensive health plan complemented with life and disability insurance
- A progressive work environment that promotes a work/life balance and strives to be a great place for great people to do great things

**Responsibilities**:

- Assist all corporate users with problems relating to computers and other endpoint assets.
- Answer technical Service Desk calls in a pleasant manner. This will entail general working knowledge of all corporate software/hardware packages and their interdependencies.
- Monitor staff self-created Service Desk tickets and action and/or route issues for resolution.
- Hardware/software configuration and support as it relates to corporate supported software.
- Full documentation and/ tracking of Service Desk requests.
- Isolate and resolve problems related to users, network and endpoint devices (laptops, printers, mobile devices) through discussions with the user.
- Actively identify and analyze Service Desk trends by capturing historical information through a problem tracking system in order to resolve ongoing problems.
- Identify, access, and build knowledge base that contributes to knowledge and solution development.
- Performs other duties as assigned.

**Qualifications/Skills**
- Minimum completion of a two-year college diploma in Information Technology
- 1 year of experience in a formalized Service Desk operation.
- Demonstrated experience imaging MS Windows endpoints
- Working knowledge of Group Policy and Active Directory
- Strong working knowledge of Microsoft M365 office productivity suite.
- Ability to identify issues and capabilities of modern operating systems (i.e. drivers, configurations).
- Strong analytical, diagnostic and problem solving skills
- Proven communication and interpersonal skills with evidence of proficiency in both verbal and written communication.
- Demonstrated ability in the areas of customer service and relationship building.
- Operation Systems Certification would be an asset
- A+ (Hardware Maintenance) Certification would be an asset.

**DATED**:May 7, 2025**

**We thank all applicants and advise that only those selected for an interview will be contacted.

  • Behavioural Support Specialist

    6 days ago

    Oakville, Canada Kinnect Support Services Full time

    **Behavioural Support Specialist** **$18.00-$22.00** **Work related duties**: - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines, recreation, behavioral...

  • IT Support Technician

    7 days ago

    Oakville, Canada VenueVision Integrated Dealership Solutions Full time

    Full-time, on-site, permanent position DESCRIPTION JOB DUTIES - Assist clients with site planning and hardware configuration, installation and setup for A/V, media players, cabling and I.T. equipment. - End user hardware and software support for PC's, TV's, media players and network equipment for multiple clients across Canada. - Workstation and server...

  • Support Technician

    1 week ago

    Oakville, Canada Dave & Buster's Full time

    1200: Support Technician At Dave and Buster’s the safety of our team members and guests is our top priority! We are committed to delivering the high standards you have come to know and expect from us as we navigate through the COVID-19 pandemic. Our operations are in compliance with all CDC recommended guidelines including: enhanced cleaning and...

  • Hydrovac Support Technician

    2 weeks ago

    Oakville, Canada El-Con Construction Ltd Full time

    **El-Con Construction** is part of the OEC Group of Companies. El-Con offers a broad range of services, including excavation, directional drilling, and civil construction. El-Con Construction has proudly served the needs of Ontario utilities, municipalities, and private developers since 2006. Our service portfolio satisfies the full range of overhead and...

  • Installation Technician

    4 days ago

    Oakville, Canada RG Henderson Full time

    **RG Henderson** **Installation Technician **Who we are**: RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the South-Western Ontario area. We have over 100 years of history and our licensed, factory-trained technicians minimize downtime and...

  • Technician

    1 week ago

    Oakville, Canada Oak-land Full time

    **$2,500 Signing Bonus - Paid after 90 day of employment!** **Oak-Land Ford Lincoln **is a proud member of the AutoIQ Dealership Network and the largest volume Ford dealer in the GTA and is looking for** Licensed Automotive Service Technicians (310S/T)** to join their service team. **Oak-Land Ford Lincoln is a high volume dealership** which translates into...

  • Veterinary Technician

    4 days ago

    Oakville, Canada Cornwall Animal Hospital Full time

    **Veterinary Technician** **Job Overview**: Join our team at Cornwall Animal Hospital in Oakville as a Veterinary Technician where you will play a vital role in supporting our veterinarians in delivering high-quality care to our animal patients. We are looking for a compassionate individual with a strong dedication to animal health and...

  • Pharmacy Technician

    2 weeks ago

    Oakville, Canada Pharmex Direct Inc Full time

    We are looking for a Pharmacy Technician to join our team! Pharmex Direct is a specialty pharmacy that prides ourself on providing outstanding service to patients, while maintaining a work-life balance. As the Pharmacy Technician, you will be responsible for: - Packing pharmaceutical products as per seasonal protocols; - Working with each vendor’s...

  • Apprentice Technician

    1 week ago

    Oakville, Canada Oak-land Full time

    **Oak-Land Ford Lincoln **is a proud member of the AutoIQ Dealership Network and the largest volume Ford dealer in the GTA and is looking for** 2nd - 4th year Automotive Technicians **to join their service team. **Oak-Land Ford Lincoln is a high volume dealership** which translates into steady, profitable work for our technicians! **Requirements**: -...

  • Vet Technician

    2 weeks ago

    Oakville, Canada Bishop Gate Animal Hospital Full time

    **Job Overview** We are seeking a dedicated and compassionate Veterinary Technician to join our team. In this role, you will provide essential support to veterinarians in the care and treatment of animals. You will be responsible for a variety of tasks that ensure the health and well-being of our patients, as well as assisting in the smooth operation of the...