Adjuster Level Iii, Auto Physical Damage Claims

2 days ago

Waterloo, Canada Heartland Mutual Insurance Full time

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
What you will do...
- Handle complex auto claims, including large losses, multi-vehicle incidents, theft, and unlisted driver cases with significant exposure.
- Collaborate with the Senior Special Investigator on potential fraud concerns and escalations.
- Coordinate with appraisers, vendors, and rental providers to manage claim costs and timelines.
- Oversee rental optimization, LKQ vehicle use, and efficient vehicle release from tow, storage, and salvage vendors.
- Accurately reserve all files and issue same-day settlement offers following appraisal approval on total losses.
- Act as a mentor and technical resource for Level II Adjusters.
- Provide frontline feedback to the QA Specialist and Training Lead to improve workflow, documentation, and team performance.
- Participate in catastrophe (CAT) response and manage a portion of stretch or developmental files.

What you will bring...
- 4-6 years of experience in auto claims handling with increasing complexity.
- Post-secondary education in Insurance, Business, or a related field; CIP designation preferred.
- Advanced knowledge of auto claims adjusting, estimating, vendor coordination, and policy interpretation.
- Strong organizational, leadership, and mentoring skills.
- Excellent communication and conflict resolution abilities.
- A proactive, professional approach with a commitment to delivering exceptional customer service.

What we offer...
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds - the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you
A Place Where YOU Can Make a Difference Proudly Canadian. Mutually Owned.

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