Regulatory Operations Administrator

The **Regulatory Operations Administrator** is responsible for providing administrative support to stakeholders to meet their regulatory obligations as defined in the _Extended Producer Responsibility Regulation_, Alta Reg 194/2022 (“**EPR Regulation**”). 

**Duties**:

- Oversight of the EPR mailbox and actioning of escalations of the EPR Registration mailbox.
- Provide support and training to Producers, PROs, and Processing Facilities on systems (ARMA Connect) and reporting.
- Review documentation submitted by Producers, Processing Facilities and/or PROs including but not limited to supply reports, verification reports and material management reports.
- Perform reported brand analysis across Producers.
- Escalate complex cases to Regulatory Operations Manager where appropriate. 
- Conduct research and provide data to recognize free riders to share with Registration Administrators for follow-up. 
- Follow-up with Registered and Potential Producers not responsive to outreach by Registration Administrators. 
- Consistently conduct research to recognize free riders to share with Registration Administrators for follow-up. 
- Prepare non-compliance reports aligning with principles of administrative law, investigative processes, and evidence standards including: 
- Evidence of non-compliance 
- Efforts to ensure compliance 
- Regulatory basis of non-compliance
- Review any adjustments made by Producers, PROs, and Processing Facilities 
- Perform detailed analysis of requests for reporting adjustments and captures relevant backup for submission to the Manager. 
- Ensure all relevant documentation is included in ARMA Connect files in preparation for the review and approval of interest waivers and write offs. 
- Manage and respond to registered organization/public inquiries or concerns and escalate when required. 
- Manage the process for the inactivation of registered accounts when required. 
- Support the Brand and Marketing team, as required, in development and provision of background materials (e.g., FAQs, slide decks, guides, ARMA website updates, regulatory compliance bulletins, and standard operating procedures) for stakeholders required to register and report. 
- Maintain files and records in line with records management standards and processes.

**Alberta Environment and Protected Areas (EPA) Staff Support**
- Respond to EPA staff inquiries as delegated by the Manager, Regulatory Operations related to EPA’s Digital Regulatory Assurance System (DRAS) to support the delivery of EPA’s compliance function. 
- Enter escalation reports in DRAS where required based on finalized non-compliance reports. 
- Is fully trained in DRAS and enters cases into DRAS as escalated by Regulatory Operations Officers or Regulatory Operations Manager.  
- Ensure EPA staff users of ARMA Connect are trained on the relevant systems to access and review data that supports their compliance and enforcement work as required (GoA as a Producer) 
- Respond to questions from the EPR Mailbox that are forwarded by EPA Staff. 

**Other Duties**
- Contribute to a positive and safe culture by modeling organizational values.
- Perform other job-related duties and assist other team members, as required.

**EDUCATION & EXPERIENCE**
- Post-secondary education or equivalent work experience 
- Two to four years’ experience in customer service is required 
- Regulatory compliance experience is considered an asset 
- Background with Salesforce considered an asset 
- Knowledge and understanding of regulatory environments and/or the circular economy would be an asset 
- Understanding of baseline financial management considered an asset 
- Ability to problem solve in a timely, accurate and professional manner 
- Critical thinker with the ability to ask the right questions 
- Attention to detail and accuracy 
- Demonstrated organizational skills with the ability to prioritize and thrive in a climate of change 
- Strong interpersonal skills and demonstrated ability to be an effective team player ready to collaborate and pitch in where required 
- Ability to develop strong relationships with registrants 
- Discretion and judgment in working with confidential information 
- Conflict resolution and mediation skills. 
- Knowledge in Word, Outlook, and Excel0.vcc 

Application question(s):

- Are you legally authorized to work in Canada?
- Are you located in Edmonton, Alberta, Canada?
- Are you willing to undergo a background check, in accordance with local law/regulations?

Work Location: In person