User Support Technician

1 week ago

Mississauga, Canada ROOFERS CANADA INC. Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 to less than 7 months
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
**Other benefits**:

- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week

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