Customer Experience Coordinator

2 weeks ago


Nisku, Canada Greenamp Solar & Energy Inc. Full time

**Job Overview**

We're looking for a dedicated and proactive **Customer Experience Coordinator** to join our team at Greenamp Solar & Energy. This is a crucial role where you'll be the **first point of contact** for our customers, helping them navigate their journey with us from start to finish. You'll also work closely with our sales team to help close deals and grow our business, all while ensuring an outstanding customer experience.

Duties
- Work as an **Inside Sales** partner to the sales team, assisting with lead management and helping to close deals.
- Maintain accurate and up-to-date customer records and interactions in **HubSpot**.
- Proactively identify customer needs and suggest solutions to improve their experience.
- Analyze customer feedback to identify trends and suggest improvements to our services and processes.
- Maintain a high level of professionalism and phone etiquette in all customer interactions.

**Skills**:

- **Proven customer experience history** with a focus on building positive relationships.
- **Strong CRM skills**, with a specific emphasis on **HubSpot**.
- Excellent communication skills, both written and verbal.
- Experience in **inside sales** or a similar role, with a focus on supporting a sales team.
- Strong attention to detail for accurate data entry and record-keeping.
- A proactive and problem-solving mindset.
- A passion for customer satisfaction and continuous improvement.

Pay: $21.00-$25.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Work Location: In person


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