Technical Support Analyst

2 weeks ago

Fredericton, Canada Introhive Full time

**About Introhive**

Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilized data across their business to increase revenues, employee productivity and to improve customer experience management.

We’ve grown a lot since we began our journey in 2012, but our core mission remains the same - help B2B organizations capture and deliver Customer Intelligence to teams, when and where it matters most to find, win, and grow more business.

Introhive is the fastest growing B2B customer intelligence platform, recognized as a category leader in sales intelligence and data quality management software by G2 Crowd, a top 10 fastest growing technology company in Deloitte’s Fast 50 Awards three years in a row, and the MarTech 2020 Breakthrough Award winner for Best CRM Innovation.

Leading brands in Technology, Commercial Real Estate, Financial Services, Accounting, Legal and Consulting trust Introhive for sales enablement and relationship intelligence.

**The Opportunity**

As a Technical Support Analyst you help our customers realize the full potential of our software. This position is part of a talented team of Customer Support individuals. If you want to work in a rewarding position, learn and grow professionally this is the job for you

This position is located in Fredericton, NB.

**Your Responsibilities**
- Work with customers and their users on a daily basis to ensure that all of their training and technical support needs have been met.
- Develop training aids, FAQs, and other materials to assist customers in the adoption of our software and help scale our deployment process.
- As part of a team you will assist in triaging and responding to incoming questions and requests from Customers.
- Use a strong analytical approach to diagnosing and investigating the cause of potential issues with the software.
- Uncover issues through data forensics, accomplished through various Admin tools.
- Demonstrate excellent customer service by being responsive and courteous to our customers.
- Uncover and explain issues to our customers and to the development team with the appropriate level of detail.

**Qualifications**
- University Degree or College Diploma required - equivalent experience considered
- Customer Service Experience required
- Analytical
- Attention to Detail
- Willingness to learn

**Why Introhive?**

**We are one TEAM** We attract the best and brightest and we empower them. We value each other and do what it takes to make each other successful. We treat our customers and partners the same way. We embrace the power of unity, diversity, and collaboration in all that we do.

**Hiver Perks**
- Some Hiver Perks are available only to full time permanent employees of Introhive._
- Flexible Work Hours
- Remote Work Supported
- Health & Dental Benefits
- Employee EAP
- Employee Resource Groups
- Mentorship Programs
- Continuing Education Programs
- Unlimited Paid Time Off
- Retirement Plans
- Maternity/Parental Leave
- **The Chance to be Part of Something Great

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